*Part-time, 3-days a week (including weekends), OT as required*

Position Summary:

This position is designed to provide guests to Kenwood Vineyards with an outstanding and unique winery experience. Our hospitality representative’s work with a team of skilled professionals to ensure guests receive the best impression of Kenwood, with a focus on customer service, sales and wine club sign-ups. Hospitality representatives will have strong passion for wine and exhibit enthusiasm to grow their knowledge and share this information with our guests.

DUTIES AND RESPONSIBILITIES:
•  Providing guests with an outstanding and unique experience. This includes
o Providing friendly and sincere greeting
o Educating guests about Kenwood ’s history and wines
o Developing ongoing relationships with guests to stimulate repeat visits and future sales.
o Hosting a unique and engaging tasting
o Pouring and describing wines and winemaking techniques
o Setting up and conducting general and elevated tastings for trade, VIPs or club members
•  Promoting and selling Kenwood Wine Club, wine products and gift merchandise
•  Handling routine purchasing transactions and daily sales accounting.
•  Answering phones when necessary and booking reservations
•  Assisting with hospitality special events, special wine tastings, and VIP luncheons/dinners
•  Setting up visitor’s centers as needed by Manager (menus, glasses, tasting notes, water, and all proper marketing materials)
o Bar duties of opening wine, cleaning buffing wine glasses, restocking
•  Actively participate in regularly scheduled staff meetings.
•  Stay current on recent wine reviews, industry issues
•  Learn about other wineries and their wines.
•  Assist Leads and Manager, in providing a secure environment at close of day, ensuring final security and alarming of the Visitors Center.
•  Learn and adhere to all principles of Kenwood Vineyards ISO QSE Management System.
•  Respond quickly and graciously to customer requests and feedback.





QUALIFICATION REQUIREMENTS:

Essential:
•  Proven sales results, in the wine industry or other
•  Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.
•  High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.
•  Excellent verbal & interpersonal communication skills required.
•  Clean and professional appearance
•  Flexible schedule including weekends, some holidays and evenings as necessary
•  Must be at least 21 years of age

Desirable:
•  Bilingual any other language a plus
•  1-3 years’ experience in a hospitality focused environment
•  RBS and Serve Safe certified



Physical Requirements:
•  Ability to lift heavy boxes (40-50 lbs) on a repeated basis.
•  Position entails excessive standing and walking, and considerable bending.
•  Ability to work in both an indoor and outdoor setting