The Fulfillment and Logistics Manager will work closely with leadership to ensure a superior client experience from order to fulfillment. They will manage the fulfillment of all orders from our private client base, both in-person and via ecommerce, ensuring a safe, clear and effortless arrival to destinations worldwide. They will work closely with our shipping partners to direct and coordinate fast-paced shipping campaigns throughout the year.

To achieve the above, the Fulfillment and Logistics Manager must be a self-motivated, proactive, organized, detail-oriented individual who has a clear sense of agency and thrives in an independent working environment. They will be adept at developing productive working relationships with management, co-workers and other key partners in our business, managing a leadership-directed schedule of daily, weekly, monthly and quarterly tasks.

Working with MAKK Wine, LLC and its divisions (Antica Terra, Lillian, Yes Society, Coriolis, the Glories, Beauty School) means taking pride in your work, caring for our clients, and supporting our relationships with grace, professionalism and integrity.


Primary Responsibilities
-Act as liaison between Antica Terra, Yes Society, and all external shipping partners
-Manage and confirm all inventory transfers and movements
-Manage an inventory dashboard, reporting on low or out of stock items and all other variances
-Control order fulfillment processes across all ecommerce platforms.
-Track and manage weather and insufficient stock holds, special state requirements, quarantines, international orders, samples, exceptions, redirects, returns, and reships.
-Schedule customer shipping notifications as designed by leadership
-Manage client addresses and shipping requests across all platforms
-Procure and manage inventory of all shipment packaging
-Partner with the onsite team to onsite team to organize and prepare all member wine pick-ups
-Understand and adhere to Company environmental standards

Skills, Knowledge, Qualifications and Experience
-High level of integrity and dependability
-Fluency in MS Office (MS Excel, in particular)
-Experience with POS, compliance platforms, and/or fulfillment platforms a plus
-Impeccable phone demeanor
-Excellent organizational skills
-Confident and sound decision making
-A team player with high level of dedication
-Ability to work under strict deadlines
-Ability to multi-task and prioritize in a quick moving environment
-The ability to communicate clearly and concisely, both verbally and in writing
-Must be at least 21 years of age

Levels of Effort

60% Fulfillment
30% Logistics management
10% Client communications

Working Conditions

Remote

DEI

The Company is committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Competitive compensation, commensurate with experience