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Tasting Room Associate

Hawks View Winery

Sherwood, OR

Job Description:

The Tasting Room Associate will focus on providing our guests with excellent customer service while educating the guest on their wine tastings and wine purchases. This is a sales position! Must be excited to sell wine, wine club memberships and experience. We strive for consistency on a daily basis, and it is our goal for all associates to uphold our values, vision, and service standards.

Compensation: $14.70 + Tips + Commission

Schedule:
-
Wednesday - Sunday

The Ideal Candidate:
- This is a sales position! Be excited to professionally sell wine, wine club memberships and experiences.
- You are passionate about sharing knowledge with guests and Members about wine, food pairings, the Willamette Valley, and Oregon
- You take pride in your work and helping Members and guests alike.
- You are a naturally friendly and hospitable person.
- You work cooperatively with a team.
- You like working in the great outdoors.
- You are prompt, on-time, and detail-oriented.

Essential Duties and Responsibilities:
- Ensure the safety of members, guests, and associates
- Follow Hawks View values and service standards.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner
- Professional etiquette
- Serving experience a must.
-Introduce and explain the tasting process and various wines to the guest before they have to ask.
-Explain the wine club membership and its benefits and discounts and effectively encourage a club sign-up.
- Know the policies, procedures and promotions at the Winery and be able to articulate them to guests in a confident yet friendly manner.
- Assist in wine and merchandise purchases.
- Watch for signs of intoxication ensuring guest safety.
- Understand and adhere to environmental standards and safety practices set by the winery.
- Thank the guest for visiting and encourage future visits.
- Perform additional duties such as stocking wine, glasses, and supplies, opening bottles, perform daily cleaning tasks, etc. as requested by the Tasting Room Manager or Tasting Room Lead.
- Any other duties as assigned by a Manager.

Knowledge, Skills and Abilities:
- Must be 21 and over.
- 1 or more years in Wine, restaurant, hospitality, or retail experience required.
- Demonstrates acute attention to detail.
- Takes initiative.
- Must have excellent communication skills.
- Ability to focus for an entire shift, trouble shooting and prioritizing skills.
- Must adhere to grooming standards that are consistent with company guidelines.
- Sales ability to add on and upsell wine, food pairings, merchandise, and event tickets.
- Must be outgoing and able to approach guests and initiate conversation.
- Able to handle money and operate a point-of-sale system.
- Positive attitude, good conversational skills and enjoys working with the guests.
- Able to engage the guests in a clear and professional manner.
- Willing and able to work well under pressure.
- Able to adapt quickly and flex to the needs of the business.
- Work in high paced work environment.
- Must be able to work in a standing position for long periods of time.
- Able to stand, walk and bend for extended periods of time.
- Ability to work in high and low temperatures.
- Must be able to lift 40 - 50lbs regularly.
- Must be available to work weekends and holidays.
- Ability to multitask while staying organized.
- Must have, or be willing to obtain, a Food Handlers Card and OLCC permit.

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Additional Information:

Job Posted:
Tuesday, October 29th
Type of Work:
Part Time
Job Level:
Entry Level
Compensation:
$14.7O