Are you looking to be part of an industry and company that values employees, specializes in making a fun and high-quality product and appreciates work/life balance? If so, Cakebread Cellars has an open position for you. Our story begins in 1973 with a piece of land, a family passionate about wine and a community of friends and partners who helped bring Cakebread Cellars to life. Cakebread Cellars' wines don't just reflect the personalities of the vineyards, they also reflect the spirit of all of our employees who make our wines and winery remarkable.

We want to continue to build on that spirit by adding an experienced Assistant Guest Experience Manager to our team. Under the direction of the Guest Experience Manager, the Assistant Guest Experience Manager supervises and works collaboratively with visitor center staff to oversee day-to-day operations of the visitor center. Responsibilities include supervising visitor center team, overseeing retail sales, appointments, tastings, wine club areas, and overall guest experience which includes scheduling, inventory, opening and closing, customer service, reporting, and facility presentation.

About us:
•  We are a family owned winery with an established reputation for producing world-class wines. Since 1973 to be exact.
•  Our success is built on quality, consistency, and continuity - characteristics we apply equally to the people, grapes, and operations of the winery.
•  Recently, our employees gave such outstanding survey feedback that we became a certified Great Place to Work!
•  We are all about our company culture so much so, that it’s our #1 priority.
•  We believe in the good life. With 80 employees, there are enough resources to go around so you can enjoy life and all the benefits we have to offer.
•  We love giving back to the community. In fact, we set aside dollars for community resources like health care and housing and donate to several charities.
•  We value sustainability in all aspects of our business. We respect the land and our management of it – treating the soil, water and climate with care and respect with regard to the next generation.

With us you will be able to:
•  Work with extraordinarily passionate people. Top talent wants to work with top talent. Here you will have the chance.
•  Be an integral part of a family owned company where everyone knows your name.
•  Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth.
•  Enjoy the fruits of your labor!

What we will ask you to do:
•  Leads by example when supervising and motivating staff to achieve a high level of customer service, sales, and productivity.
•  Assists with and coordinates daily team meetings to ensure the highest quality of communication and coordination of tasks and projects.
•  Aids in the design and delivery of training and development for the VC staff through daily, weekly and monthly training. Reviews and makes suggestions to service standards and other procedures.
•  Interacts with visitors and functions as customer service representative, ensuring exceptional customer service to all. Sets the tone and pace for the team by providing exceptional customer service for all aspects of the guest experience.
•  Addresses and resolves customer concerns and communicates to VC Manager any customer service issues requiring further attention.
•  Bring an authentic genuine positive attitude and high energy 100% of the time.
•  Be a dependable extended family member.
•  Hone your passion for wine and wine production.

What you should bring to the table:
•  College degree and experience in visitor center management.
•  Three years of proven effective supervisory experience in visitor center management.
•  Two years of winery tour guide experience.
•  Experience in building and coaching teams to success.
•  Exceptional hospitality and communication skills.
•  Ability to act independently to solve problems as they occur and implement corrective actions.
•  Knowledge and passion of wines and wine production.
•  Advanced knowledge of databases, MS Office, specifically Excel and Access, and experience with inventory reports.

What we will bring to the table:
•  Competitive salary and benefits.
•  People first, employee focused culture.
•  Profit sharing and incentive plan.
•  Wine Club incentives.
•  Employee discounts.
•  Vacation, sick, volunteer and holiday pay.
•  401k plan with company match.

Cakebread Cellars is committed to attracting and retaining a diverse staff. We will respect your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.