Established in 2002, Benchmark Wine Group is the leading source of fine and rare wine for wine retailers, restaurants and collectors around the world. Based in Napa Valley, we acquire the most sought-after wines from private individuals and professional contacts. Our staff draws on decades of industry experience and is dedicated to providing exceptional service to all of our clients. Benchmarkwine.com offers 24-hour access to our cellar, displaying inventory in real time.

Position Summary:
Under the direction of the Client Relations Manager, the Client Relations Coordinator is responsible for assisting clients with questions and concerns, shipping wine and handling all returns.

Benchmark Wine Group believes in promoting from within the Company and this is a fantastic opportunity to turn an entry level position into a career in the wine industry. We are seeking a people-friendly, detail oriented, organized individual who enjoys fulfilling clients' wine needs! The Client Relations Coordinator position requires strong customer service and organizational skills.

Duties and Responsibilities:
•  Provide professional and timely support to client inquiries and concerns
•  Communicate effectively with clients in person, via email, and over the phone
•  Manage orders from pre-arrival through holding and final shipment
•  Schedule wine shipments, ensuring weather safety throughout the transit route
•  Serve as a liaison between the Sales Department and Warehouse Team
•  Support the Sales Team with order entry, web orders, and internal coordination
•  Process physical returns with accuracy and attention to detail
•  Manage invoices and coordinate shipping logistics
•  Stay current on domestic shipping regulations and requirements
•  Coordinate customer pick-up orders and ensure smooth handoffs
•  Notify clients of any issues with shipments and work to find mutually satisfactory resolutions
•  Collaborate with the Client Relations Manager to process credit card exchanges and returns
•  Assist in the development and refinement of departmental procedures
•  Answer and direct phone calls throughout the office
•  Participate in additional activities as needed to support the Client Relations and Sales Teams

Skills & Qualifications:
•  Excellent client relations skills: ability to create and maintain professional relationships with existing and potential clients
•  Self-directed with high personal quality expectations, as well as a solid team player
•  Exceptional problem-solving/trouble-shooting skills
•  Expertise using Microsoft Outlook, Excel, Word
•  An interest or prior knowledge in wine is a plus but is not required to start!

Why Benchmark Wine Group?
•  100% Company paid medical coverage (choice of HMO or PPO); 50% Company paid dental & vision. Dependent coverage available through payroll deduction.
•  401k Retirement plan with partial Company match; 100% vested upon enrollment
•  Paid holidays and paid time off
•  South end of Napa Valley location; easy access to Hwy 12, 37, & 80

Preferred education: Bachelor's degree
Job Type: Full-time
Salary: $20.00 per hour

Benefits:
•  401(k)
•  401(k) matching
•  Dental insurance
•  Health insurance
•  Paid time off
•  Vision insurance

Experience level: 1 year
Weekly day range: Monday to Friday
Work setting: Office - In-person

Please include a cover letter with your resume.