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Tasting Room Lead Associate

Stoller Wine Group - Chehalem Tasting Room

Newberg, OR

Job Description:

This position is focused on guest satisfaction, selling wine, and signing up new club members. This position also assists in ensuring the timely completion of the daily activities of the tasting room. The Lead Associate sets the standard for the entire Associate team by providing above-and-beyond customer service to all guests through exemplary hospitality.

Essential Duties
1. Executes service through the lens of Fanatical Hospitality and a culture of “Yes” to reach the sales and club sign-up goals of the Tasting Room.
2. Complements other Associates’ activity by assisting with POS transactions, implementing policies and procedures, opening/closing duties, and the overall completion of the tasting room’s day-to-day activities.
3. Provides Associates with on-the-spot training and acts as a role model for fanatical sales, service, hospitality, and professionalism.

Job Duties
•  Exceeds sales and club sign-up goals.
•  Is a role model and inspirational leader-by-example to other staff members in sales, service, professionalism, and work ethic.
•  Assists and educates guests and other staff members on wines, wine club benefits, company history and culture, regional information, etc.
•  Collects, inputs, and updates guest data properly and in a timely manner using TOCK and WineDirect best practices.
•  Assists in training and developing incoming and current Associate team members.
•  Monitors reservation system and assists in plotting the reservations for the shift, knows when and where we can accommodate walk-ins in order to maximize covers for the shift while always striving to maintain a positive guest experience.
•  Takes initiative to do ongoing side tasks throughout the shift, as well as swiftly and thoroughly completing opening and closing duties.
•  Is capable and eager to work in a variety of spaces and settings.
•  Maintains punctual, regular, and predictable attendance.
•  Demonstrates a passion for detail and a willingness to learn.
•  Works collaboratively in a team environment with a spirit of cooperation.
•  Maintains upbeat, even-keeled attitude and composure.
•  Collaborates with other shift leads and respectfully takes direction from Tasting Room Manager(s).
•  Performs other duties as assigned by the Tasting Room Manager(s)

Supervisory Responsibilities
This position has no direct supervisory responsibilities but serves as a role model for the Associate team and assists other Leads and Tasting Room Managers in daily activity.

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Education & Experience
High school diploma or GED and/or training or equivalent combination of education and experience. A minimum of three-to-five-year prior employment in a high-volume tasting room environment is preferred.

Certificates, Licenses and/or Registrations
Licenses: Valid, current OLCC license. Valid, current Oregon Food Handler’s card.

Travel Requirement
This position requires occasional, same day, regional travel.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers to type or dial, reach with hands and arms, talk or hear, lift and/or move up to 25 pounds. The employee is regularly required to stoop, kneel, crouch or crawl, lift and/or move up to 50 pounds, is exposed to work near moving mechanical parts, outdoor weather conditions. The employee is occasionally required to sit, taste or smell, lift and/or move up to 100 pounds, is exposed to wet or humid conditions (non-weather), fumes or airborne particles.

This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually loud.

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Additional Information:

Job Posted:
Tuesday, July 2nd
Type of Work:
Full Time
Job Level: