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Tasting Room Lead

Folded Hills

Goleta, CA

Job Description:

Making friends through wine, food & shared experiences from our land.

Folded Hills Winery was established in 2014 when Kim & Andy Busch planted 15 acres of Rhône varietals on their 600-acre historic ranch in Gaviota California. As a small production winery, we practice organic, biodynamic and sustainable farming and winemaking.

Job Summary:
The full-time Tasting Room Lead will ensure that every guest feels a positive and genuine connection with Folded Hills. They will be taking the extra steps to manage reservations, order supplies and tools to help the tasting room staff, assist the Hospitality Manager, as well as lead and support the tasting room team in service. This job requires standing and walking for long periods of time. Must have previous wine/service experience and be able to serve/sell quality wine flights, glasses of wine and retail items in a high traffic, fast-paced environment.

Responsibilities:
•  Host wine tastings and guide the guest experience as you graciously represent the winery
•  Connect with each guest so they walk out feeling like our friend
•  Educate guests on our highly regarded wines as well as winemaking practices & family history
•  Follow all laws regarding responsible serving of alcohol with guest safety as a top priority
•  Helping to ensure the tasting room has all necessary supplies and tools the staff needs to execute their jobs in the best way.
•  Motivating and leading the tasting room staff to always give five-star service and hospitality to our guests.
•  Connecting and communicating with staff in a positive, productive way.
•  Managing reservations via email and through TOCK.com.
•  Working closely with the Hospitality Manager to assist in day to day tasting room operations.
•  Host private experiences for VIP guests
•  Maintain a clean and welcoming environment in the tasting room at all times.
•  Use the POS system (Wine Direct) and cash register with a high level of skill & integrity
•  Promote & sell wine club offerings
•  Punctually and accurately execute daily opening and closing procedures and help train new staff on these procedures.
•  Always maintain a professional personal appearance while representing Folded Hills

Desirable Qualifications:
•  Previous wine and/or tasting room experience and management
•  Positive attitude and dependable
•  Demonstrated Leadership skills
•  Positive attitude
•  Comfortable with public speaking – hosting small & large groups
•  Strong desire to surprise and delight each customer
•  Excellent phone & email skills
•  Team player, able to take on new tasks quickly
•  Strong attention to detail and organization
•  MS Excel knowledge
•  Ability to multitask with several guests while maintaining a high level of hospitality
•  Knowledge of general winemaking & wine theory
•  Currently demonstrating a high motivation to expand one’s wine knowledge
•  Knowledge of Santa Barbara & Santa Ynez Valley including restaurant & hotel recommendations, activities & wine regions
•  Must be 21+ years of age
•  Able to repeatedly lift over 40 lbs
•  Able to stand for long periods of time
•  Available weekends & holidays

Benefits:
•  Commission on wine club signups
•  Employee discount
•  PTO
•  Health insurance
•  Dental insurance
•  Paid holidays
•  End of year merit bonus

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Additional Information:

Job Posted:
Friday, June 14th
Type of Work:
Full Time
Job Level:
Associate
Compensation:
$‌24.OO ‍−‌ $25.OO DOE