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Wine Specialist Tour Guide (Seasonal) - Benziger

The Wine Group

Glen Ellen, CA

Job Description:

JOB SUMMARY

Benziger Family Winery is searching for enthusiastic, passionate wine sales, tour, and customer service professionals to join our dynamic, high energy Tasting Room team.

The Wine Specialist Tour Guide is a seasonal position responsible for creating a memorable wine and customer service experiences at our captivating estate property while promoting wine sales, enlisting new club members, and providing wine education to customers.

This seasonal position is part-time, up to 29 hours weekly, and requires a flexible schedule and weekend availability.

ESSENTIAL FUNCTIONS

* Provide excellent customer service in all areas: welcome guests, educate and present the portfolio of wines and conduct elevated tasting experiences and tours.
* Create and execute an exclusive experience for each customer: confidently and knowledgably speak to wines, varietals, winemaking/viticulture practices, growing areas, winery, and history.
* Conduct daily Biodynamic Tram and/or Tribute Tours, in addition to wine tastings and elevated wine experiences, as scheduled.
* Promote and represent winery by pouring at offsite and on-premises special events.
* Promote the sale of wine and non-wine products sold in the Tasting Room and drive new memberships to the Wine Club.
* Strong focus on closing sales and up-selling is crucial.
* Collect names and email addresses for future contact.
* Learn POS systems and manage high volume wine and merchandise transactions. Possess a high level of integrity for performing sales transactions.
* Maintain, update, and expand knowledge of the winery, viticulture, enology by participating in educational trainings and tastings within the Winery and through outside sources.
* Stock supplies and maintain displays in retail areas.
* Assist with set-up, breakdown and cleaning of tasting and touring spaces and supplies.

OTHER FUNCTIONS

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

* Must be 21 years of age.
* One or more years' experience in a premium winery tasting room, hospitality setting and/or retail sales position preferred.
* Must be available to work most weekends, special events and holidays.
* Enthusiasm for wine and interest in expanding expertise
* Service driven, with superior customer service, organizational and interpersonal skills.
* Friendly, positive, and professional disposition when dealing with guests, vendors, and team members.
* Be a team player, working with other sales associates to reach monthly and daily sales goals.
* Strong attention to detail and proactivity. Ability to multi-task, follow-up, and work in a fast-paced environment under pressure
* Capability to work independently with minimal direct supervision.
* Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures.
* Ability to learn how to operate tractor tram and electric tram touring vehicles and participate in regular safety trainings.
* Must hold a valid driver's license.

PHYSICAL DEMANDS

* Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies.
* Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
* Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks.
* Ability to stand for long periods of time.
* Must be able to drive manual transmission vehicles.

COMPENSATION

* Hourly Pay Range Posted: $16.00 - $18.00/hr.
* Actual compensation will be based on factors such as experience; skills, knowledge, and abilities; education; and other position related factors.
* ROLE IS ELIGIBLE FOR STAY PAY BONUS OF $300.

At The Wine Group, we are proud to be an equal opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

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Additional Information:

Job Posted:
Wednesday, June 12th
Type of Work:
Part Time
Job Level:
Internship/Seasonal
Reference No:
DF1965