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Summary:

The Visitor Center Host is the embodiment of Quintessa and our guest experience philosophy. A key role with Quintessa, our hosts serve to educate our guests, share our unique story and invite our guests to purchase wines and join our membership program.

Essential Duties:

*The following reflects essential functions for this role but does not restrict the tasks that may be assigned.

•  Guest Experience - Host our guests for an educational and memorable visit to our estate. Our hosts create memories through storytelling and educate through sharing their knowledge of our winemaking techniques and viticultural practices.
•  Guest Engagement - Our hosts strive to create and cultivate meaningful relationships with Vineyard Circle members and guests with genuine interaction that is approachable and friendly.
•  Create and maintain a guest-oriented environment focused on building customer relationships and loyalty.
•  Well versed and passionate about wine. Seeks to attain wine knowledge ranging from the wine industry, production and biodynamic farming. Deploys that knowledge to build rapport and educate our guests and members.
•  Input orders and maintain customer notes accurately and in a timely fashion through our CRM.
•  Ability to work in fast paced environment and keep busy during down time.
•  Engage with guests and promote capture of contact data for Vineyard Circle, mailing list, and wine sales.

Traits:

•  Professional, self-motivated, organized and efficient with the ability to multi-task in a fast paced, small team environment.
•  Goal orientated and motivated by achieving sales, both individually and as a team. Driven by team metrics and achieving financial deliverables.
•  Passion for wine and hospitality, enthusiasm for the guest experience and ability solve problems quickly.
•  Excelled verbal and written communication skills, including listening; confident communicator with varying group sizes and dynamics
•  Highly dependable; acute attention to detail.
•  Professional appearance, demeanor and enthusiasm.
•  Dynamic worker with an ability to adapt and troubleshoot when needed.
•  Respectful, kind, mature
•  Team oriented


Estate Host Qualifications:

•  Minimum of 2 years' experience in hospitality, wine or related industry
•  Ability to work weekends, holidays and some evenings.
•  Show's success in membership acquisition and wine sales
•  Displays order entry accuracy and consistent guest follow up
•  Preliminary wine, winemaking and grape growing knowledge
•  POS/CRM systems experience
•  Attend in house educational trainings
•  ABC or TIPS Certification
•  Experience with and ability to host large groups
•  Is a reliable team member with excellent time and attendance record
•  Displays time management maturity and hosts groups within the allotted time frame
•  Expresses an internal culture of sales success and team building
•  Acts as a Quintessa and HV ambassador when doing outreach and attending networking events
•  Ability to host special experiences including, but not limited to: events, VIP, trade, family, offsite pouring, etc.


Physical requirements:

•  Ability to stand for long periods of time.
•  Available to work nights, weekends, some holidays and have a flexible schedule.
•  Repetitive use of hands and wrists to open wine bottles, pour wine and operate POS system.
•  Lifting/carrying average weight frequently 40 lbs.
•  Must be able to lift and/or move up to 50 pounds.
•  Pushing/pulling average weight frequently 50 lbs.


Company Overview

Huneeus Wines is an established collection of premium wines, wineries, vineyards and tasting rooms. Our portfolio includes Quintessa, Favia, Faust, Illumination and Leviathan; all produced in Napa Valley; Flowers produced in Sonoma; and Benton-Lane produced in Oregon. We are singularly focused on producing the highest quality wines and caring for our vineyards with the highest standards.

Equal Employment Opportunity:

Huneeus Wines LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.

*** This job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. ***

Pay range for this role is $30 -$33 per hour. This role is also eligible for a very competitive benefits package.

Location: St. Helena, CA (94574)

Category: DTC, Tasting Room and Retail