TITLE: Accounts Receivable & Order Processing Associate
REPORTS TO: Winery Controller
SUPERVISORY RESPONSIBILITIES: None
EXEMPT ( ) NON-EXEMPT ( x )

OBJECTIVE: The Accounts Receivable & Order Processing Associate is responsible for accounts receivable and billing data functions for all winery properties managed by Pacific Union Company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Order Processing

•  Offering activities

o Process allocation orders into sales orders
o Validate accuracy of order information
o Process credit card charges
o Process check and cash bank deposits
o Process receipt of customer wire payments
o Print customer receipts, cover letters and envelopes; mail to customer
o Contact customers with declined and invalid cards to resolve problem; re-process as appropriate
o Confirm orders created are correctly representative of originating blanket order
o Throughout entire offering, work closely with Client Services team to support exceptional offering performance and subscriber experience

•  Non-Offering activities

o Address open CRM cases and process to completion
o Ad-hoc processing of sales orders
o Ad-hoc invoicing of special items
o Print and mail customer receipts for credit card, check, and wire transfer payments
o Contact customers with declined and invalid cards to resolve problem; re-process as appropriate
o Process address updates prior to fulfillment cycles
o Process check and cash bank deposits
o Process receipt of customer wire payments
o Daily sync of winery POS software with accounting software
o Interface with winery events team to process full-cycle events orders

Accounts Receivable

•  Monthly closing activities

o Reconcile open orders subledger to balance sheet G/L accounts
o Scrub open orders subledger for incomplete or inaccurate order data and correct as appropriate
o Write-off small customer balances per internal policy

•  Non-Closing activities

o Support cross-departmental efforts to collect on aging receivables
o Ad-hoc subledger reconciliation
o Ad-hoc business unit analysis

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs all related duties as assigned

QUALIFICATION REQUIREMENTS:

•  Minimum AA in Accounting or equivalent preferred
•  Proficiency with Microsoft Word, Excel, and other Microsoft Office applications; Adobe Acrobat
•  Excellent organizational skills
•  Professional, efficient, detail and service oriented
•  Able to work as a team member as well as independently
•  Flexible and able to manage and adjust to changing priorities
•  Strong written and verbal communication skills
•  Proactive, honest, trustworthy and with a positive attitude
•  Self-motivated

PHYSICAL REQUIREMENTS:

Willingness and ability to:

- Lift and handle materials weighing up to 40 pounds.
- Work overtime whenever required.
- Sit for extended periods.
- Grasp, stoop, carry and crouch.
- Perform tasks using standard computer equipment