We are seeking a dynamic and experienced General Manager to lead our restaurant/dessert bar, and create an exceptional and inviting experience for our valued patrons. As the General Manager, you will be responsible for overseeing all aspects of the establishment’s operations, ensuring smooth functioning procedures and upholding the highest standard of service, quality and ambiance.
• Education: A bachelor’s degree in hospitality management, restaurant management, business administration or a related field is preferred. However, at least five (5) years of relevant work experience can be a substitute for formal education.
• Previous Management Experience: A proven track record of successful restaurant management is essential. This could include experience as an assistant manager, floor manager or similar supervisory role.
• Leadership Skills: The ability to lead and motivate a diverse team of staff members is crucial. This includes hiring, training and managing employees effectively.
• Customer Service Skills: Exceptional customer service skills are necessary to ensure guest satisfaction and handle customer complaints or issues professionally.
• Financial Management: Experience in budgeting, cost control and financial reporting is important.
• Operations Management: Proficiency in overseeing daily restaurant operations, including inventory management, ordering supplies and ensuring compliance with health and safety regulations.
• Marketing and Promotion: Knowledge of marketing strategies to attract and retain customers. This could involve developing and implementing promotional initiatives.
• Food Safety and Sanitation: Familiarity with food safety standards and sanitation practices to ensure a safe dining environment and compliance with health codes.
• Problem-Solving Abilities: The ability to make quick, informed decisions and resolve issues that may arise during the course of restaurant operations.
• Communication Skills: Strong verbal and written communication skills are essential for interacting with staff, customers and vendors.
• Time Management: Effective time management skills are necessary to handle multiple tasks and responsibilities efficiently.
• Adaptability: Be able to adapt to changing circumstances and remain composed under pressure.
• Computer Skills: Proficiency in using restaurant management software and standard office software for tasks such as scheduling, inventory management and financial analysis.
• Wine and Beverage Knowledge: Knowledge of wine is required.
• Certifications: ServSafe Food Manager, Responsible Beverage Service Training is required.
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