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IT Support Technician

Korbel Champagne Cellars

Guerneville, CA

Job Description:

F. Korbel & Bros., Inc. has an open Information Services position for an IT Support Technician in their Guerneville office.

Currently seeking an IT Support Technician to support, troubleshoot, administer, and maintain a wide range of technologies relating to desktops, laptops, printers, mobile devices, various peripherals and other vendor specific hardware and software. Deploy various hardware and software applications leveraging enterprise deployment tools. Provide Tier 1 end-user support by assisting users on hardware and software questions/issues, installing, maintaining, and upgrading equipment, running diagnostics to isolate problems, and recommending possible solutions.

•  Provide Tier 1 end-user support and hardware/software technical support by expeditiously resolving help desk support tickets.
•  Install, configure, troubleshoot and maintain various computer and network hardware; desktops, laptops, kiosks, printers, wireless access points, mobile devices, peripherals, etc.
•  Maintain desktop and laptop images by updating and deploying appropriate operating systems and core business applications using native and third-party deployment tools.
•  Perform operating system and application patch management/upgrades on computer systems, peripherals, mobile devices and other various systems.
•  Perform computer upgrades and replace failed systems by coordinating schedules, scope of objectives, and standards.
•  Assist outside vendor personnel with problem identification, installation of hardware and peripheral components; coordinate hardware repairs with vendors as needed.
•  Assist with network user account management; enable/disable, unlock, password changes/resets, etc.

•  AA degree in Computer Science or its equivalent.
•  2+ years of experience and knowledge in Information Technology or equivalent combination of education and experience.
•  2+ years of experience supporting Microsoft Windows platforms and Office products.
•  Strong troubleshooting skills; Windows OS kernel, driver & firmware compatibility, BSOD’s, system performance tuning, system dump troubleshooting, Windows registry editing and troubleshooting, Etc.

The pay scale for this position is $29-$39/hour depending on experience. To apply, please email cover letter and resume with salary requirements to, fax to (707) 824-7381 or complete an application at 13250 River Road, Guerneville, 95446 M-F 8 am to 4:30 pm.

Additional Information:

Job Posted:
Tuesday, May 9th
Type of Work:
Full Time
Job Level: