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Hospitality Sales Manager, Stags' Leap Winery

Treasury Wine Estates Global

Napa, CA

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About us

Located at the heart of Stags Leap District, the original Stags' Leap Winery (est. 1893) continues a proud winemaking heritage in the prestigious appellation that bears the winery name. At this 240-acre estate, a unique terroir and an ideal microclimate support a classical standard of viticulture, land use and winemaking that is as relevant today as it was a century ago.

About the role

We are currently recruiting for a Hospitality Sales Manager (HSM) to lead our frontline Hospitality staff. This role is responsible for all guest interaction programming and financial deliverables in the following areas:

* Safety - creating and ensuring a safe environment for our employees and guests
* Service - delivering exceptional guest service
* Sales - delivering key sales metrics (club conversion, net sales revenue, sales/guest, data capture)
* Guest programming - Develop engaging and relevant guest programming and consumer event programs
* Budgeting - manage overheads, cost controls, especially labor and COGS tours and tastings
* Training of team and cultivating high-performance culture
* Operational and Sales Budget
* Oversee the maintenance of the building and grounds
* Stewardship of an historical site, representing the Stags' Leap brand in the community

The HSM is a critical function on the DTC team. This person must be a role model of our TWE DNA behaviours and leadership framework (Delivering Together, Being Courageous, Bringing our Whole Self)

About you

* You have a BS degree or equivalent work experience
* You have a minimum 3 years in a similar retail and or sales leadership role in hospitality industry. Preferred experience as tasting room manager, resort manager. (Wine industry specific background is ideal but not essential)
* You have current or previous P&L responsibility managing revenue $2m+
* You have 2-3 years of experience in a supervisorial role
* You have strong leadership skills and team player with the ability to coach others
* You have knowledge of food and wine, the wine industry and competitive offerings, Napa and Bay Area hospitality market
* You have a proven track record leading others and delivering results against defined targets in a luxury environment
* You can handle technology - working knowledge of winery POS systems, calendar programs, Microsoft Office Suite
* You are strong at customer service with a sales aptitude
* You have dynamic communication skills & positive attitude
* You are creative - big thinker and able to put ideas into action
* You must be organized and have proven experience managing multiple priorities and changing environment
* You have an ability to start a project and carry through to successful implementation
* You have strong presentation skills with the ability to relay their knowledge of wines and wine production
* You have a strong work ethic. This position must work weekends, some holidays and evenings and the ability to adapt to a flexible schedule
* You must have a clean professional appearance and able to represent TWE internally and externally
* Must be able to lift 40 lbs (a case of wine)

What's in it for you

* The opportunity to be bold and make an impact in the world of wine
* Access to the world's most celebrated wines through our employee product allowance
* True flexibility in determining how, when and where you work to achieve your potential
* Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
* Opportunity to build a career across multiple functions (we're really good at doing this!)
* Structured development programs to support your health, wellbeing and career
* "TWEforME Day" - an additional day of leave each year, for you to do you


We bring our whole selves, we're courageous and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely "glass half full" people and see challenges as opportunities and move with pace to achieve our goals.

If you're ready to help us be the world's most admired premium wine company, please apply now!

Inclusion and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact, quoting the job title and reference number.

Pay Transparency Disclosure: The base pay range offered for this position is $72,000 to $88,000 per year plus quarterly bonus. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of Napa, CA. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.

Additional Information:

Job Posted:
Friday, March 17th
Type of Work:
Full Time
Job Level:
Reference No: