Jordan Vineyard and Winery, a well-established, family-owned winery in the Alexander Valley, is seeking a full time employee to join the guest services team as an Estate Experience Host. Applicants must be energetic, outgoing and have a passion for the wine industry. We are looking for a polished professional that is comfortable conducting tours and tastings for large and small groups, as well as occasionally assisting wine service needs for lunches, dinners and other events at the winery.
As a member of our Guest Services team, you must be able to properly convey our message to our visitors in an enjoyable, informative, and professional manner. We offer one of the premier guest experiences in California and expect all applicants to have the ability to graciously present our wines and history. We are looking for someone that has an extroverted personality, knowledge of the wine industry, and a polished and professional demeanor. Our staff handles many other BOH and administrative duties in addition to hosting our guests. Cooperation and a willingness to work together as a team is an absolute must.
Open availability, including weekends and holidays would be required. Applicants must be over the age of 21 and be able to repeatedly lift 50 lb. boxes.
Compensation: $23/hour + commission and other
Benefit package includes vacation, sick pay, medical, vision + 401K matching
Please submit your resume and cover letter. Walk-ins and phone calls will not be accepted.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Warmly greet and welcome all visitors and be a brand ambassador
Offer outstanding customer service to each guest
Host tours, tastings, lunches and private experiences as assigned
Setup and breakdown of all tours and tastings and private experiences
Be able to connect with guests and explain our unique winery loyalty program, Jordan Estate Rewards in person and by phone
Process orders and reservations at POS, and phone via our in-house operating system Commerce7
Answer phones as needed
Assist our reservations and concierge team as necessary
Ensure stocking of all wine and non-wine items including packaging supplies Ensure retail lobby is kept orderly and clean of debris
Create folios, print material, and assemble as necessary
Participate in wine education, trainings, and meetings as necessary
Perform other duties as needed/directed by management
Complete thank you cards for all guests in a timely fashion
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
We are looking for an individual that is proficient in Microsoft Word, Excel and Outlook, and must be able to take point-of- sale orders as well as phone orders using our in-house software.
Previous winery, hotel, or restaurant experience is preferred.
SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES:
Strong work ethic and attention to detail
Strong written and oral communication skills
Ability in providing excellence while keeping Jordan's core values and brand image
Familiarity with winemaking and viticulture
Ability to read and understand procedures and government regulations that apply
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
Ability to define problems, establish facts, and draw valid conclusions
CERTIFICATES, LICENSES AND/OR REGISTRATIONS:
Wine education certificate preferred such as Court of Master Sommeliers Certificate, Wine Spirit Education Trust or equivalent education from another known organization.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.