***Position Eligible for tips & commissions***
Position Summary: This position is designed to provide guests to Mumm Napa with an outstanding and unique winery experience. Our hospitality representative’s work with a team of skilled professionals to ensure guests receive the best impression of Mumm Napa, with a focus at all times on customer service, sales and wine club sign-ups. The presentation made to the guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Mumm Napa. Hospitality representatives will have strong knowledge and passion for wine, and exhibit enthusiasm in sharing this information with our guests.
Duties and Responsibilities
Providing guests with an outstanding and unique experience. This includes:
Providing a friendly and sincere greeting
Educating guests about Mumm Napa’s history and wines
Developing ongoing relationships with guests to stimulate repeat visits and future sales.
Assisting guests with information and reservations at restaurants, hotels, and other wineries as needed
Hosting a unique and engaging tasting
Pouring and describing wines and winemaking techniques
Setting up and conducting general and private tours and tastings for trade, VIPs or club members
Promoting and selling Mumm Napa Wine Club, wine products and gift merchandise
Assisting with hospitality special events, special wine tastings, and VIP luncheons/dinners
Actively participate in regularly scheduled staff meetings.
Stay current on recent wine reviews, industry issues
Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.
Assist with daily business functions, including opening and closing procedures, wine inventory, and restocking.
Handle routine purchasing transactions and daily sales accounting.
Assist with bar, cashier, or phone duties as needed.
Learn and adhere to all principles of Mumm Napa’s ISO QSE Management System.
Respond quickly and graciously to customer requests and feedback.
Proven sales results, in the wine industry or other
Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.
High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.
Excellent verbal & interpersonal communication skills required.
Clean and professional appearance
Flexible schedule including weekends, some holidays and evenings as necessary
Must be at least 21 years of age
Bilingual any other language a plus
Experience in a fast-paced, high-end hospitality environment
Ability to lift heavy boxes (40-50 lbs) on a repeated basis.
Position entails excessive standing and walking, and considerable bending.
The salary range for this role, based in California is $40,00 to $45,000 Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.