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Trefethen Family Vineyards

Napa, CA

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Job Description:


Trefethen Family Vineyards is looking to fill a customer service position on our enthusiastic hospitality team. We are a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over 50 years, we have been crafting world-class wines with our own estate grown grapes. Our historic winery, originally built in 1886 and surrounded by our vineyards, is the centerpiece of our estate and the focal point for the many visitors we receive each year.

Often the first interaction that customers have with Trefethen, our Reservationists play a critical role in setting the tone for future visits and delivering a warm and welcoming guest experience. The Reservationists handle incoming phone calls and emails, book future reservations and assist with managing guest flow and tasting room capacity.

Essential Functions
Answer incoming phone calls and emails with warmth and enthusiasm, and book individual and group reservations for future visits
Effectively communicate our brand and sell our tasting experiences, wines, membership options and events to existing and prospective customers
Work closely with the Hospitality and Sales Operations teams to ensure a positive customer experience
Occasionally assist with direct sales and wine club administration responsibilities including accurate data entry in Commerce7, member outreach, tracking and fulfillment of shipments, credit card updates, and general problem solving
Occasionally support the Visitor Center Estate Concierge team in greeting and checking guests in and answering phones
Local outreach for future business referrals
Support occasional off-site events
Other duties as assigned

Job Requirements
Experience in customer service, preferably in the wine industry
Effective and courteous written and verbal communication skills with diverse client groups
Proficient computer skills, including e-mail, customer databases, Google, Word, and Excel
Experience with winery POS systems and CellarPass preferred
Enjoy working in a team environment and collaboratively across department
Ability to handle frequently changing priorities with enthusiasm, positive attitude, and a calm demeanor
Knowledge of wine and a passion to continue learning
Professional appearance and demeanor - business casual dress code
Work schedule to include weekend days
A strong work ethic and a desire to have fun

Working Conditions
Work is performed within a general office environment, with standard office equipment available.
The nature of this position ranges from back-office desk-based telephone time to front desk in-person service with frequent standing and walking.

Physical Requirements
Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions.
Manual dexterity sufficient to reach/handle items and work with the fingers.
Specific vision abilities require close and distance vision.
Sit for long periods of time.
Occasionally lift and/or move objects weighing up to 46 pounds.
Occasionally bend, stoop, reach, kneel, crouch, or climb stairs

Job Type: Full-time

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Additional Information:

Job Posted:
Wednesday, November 23rd
Type of Work:
Full Time
Job Level: