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Sr Customer Service Fulfillment Planner w/Hybri...

Ste. Michelle Wine Estates

Hybrid > Paterson, WA

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Job Description:

Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world. As a result, our wines are a force for gatherings and conversations to serve the well-being of our consumers, our communities and our land. This approach has resulted in our ability to offer our consumers outstanding and distinctive wines from some of the best regions in the world.

We are currently seeking candidates for a Sr. Customer Service Fulfillment Planner to join our team at Columbia Crest in Paterson, WA.

What you will do:

•  Review and process sales orders for domestic distributor network, working with customer, field sales, operations, third-party warehousing and third-party logistics providers. Monitor all sales orders to completion, successfully resolving all issues encountered. Provide critical backup support to supervisor and team.
•  Ability to have a hybrid (onsite and remote) work schedule.
•  Mentor and train Customer Service Fulfillment Planners as new areas of responsibility are assigned.
•  Provide back up support to Customer Service Fulfillment Supervisor.
•  Develop skills to become JDE super user to assist in project work and testing.
•  Responsible for domestic team sales order tracker updates.
•  Assist Customer Service Fulfillment Supervisor with coordination of internal team meetings.
•  Domestic Team point of contact for eProvenance. Responsible for spreadsheet updates and bi-weekly meeting attendance.
•  Review and process all distributor wine and sample orders for assigned areas of responsibility.
•  Verify distributor purchase orders for product, pricing and vintage integrity including allocation review.
•  Communicate timely order adjustments to sales staff and distributors.
•  Assist distributors with resolution of shipping error claims, ship date inquiries and order corrections.
•  Provide back-up for Fulfillment Planners as needed
•  Record and report on specified daily customer service metrics.

What you will bring:

•  High School Diploma required. Minimum two-year business degree preferred.
•  Ability to read, write, speak and understand English
•  Prior Customer Service experience preferred including professional telephone skills.
•  Computer literate-JDE software knowledge preferred
•  Strong clerical, math and communication skills
•  Ability to handle pressure situations in a professional manner. Highly self-motivated.
•  Inventory control experience, as well as warehouse and shipping preferred
•  Ability to deal well with diverse cultures, personalities, and professional levels.

Who you are:

•  You are curious and continuously learn and grow your capabilities.
•  You respect and value the power of conversation to bring people together, learn and solve problems.
•  You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.
•  You are innovative and have the courage to pursue new ideas.
•  You make an impact by being bold and taking action.

We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health insurance, participation in our 401k programs, and incentive compensation programs and relocation assistance packages for select roles.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

Additional Information:

Job Posted:
Saturday, August 6th
Type of Work:
Full Time
Job Level:
Reference No: