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Tasting Room Back of House Assistant

Ste. Michelle Wine Estates

Woodinville, WA

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Job Description:

Imagine a position with a premium wine company where you can use your sales skills to make a real impact in an exciting and continuously evolving industry. Do you love wine and want to talk about it? If you have superior customer service skills, are skilled in hospitality and want to work with an amazingly dynamic team, join our tasting room team at Chateau Ste Michelle! We are currently looking for Tasting Room BOH Assistants to work part-time hours (up to 30 hours/week).

As a Tasting Room Back of House (BOH) Assistant, you will serve as an ambassador of the company, exemplifying excellence in customer service. You set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery. All guests should be greeted in a gracious, friendly, welcoming manner and this role must maintain an accommodating attitude as a representative of the company. One of the most important things to be a great BOH Assistant is to remember that while in the Tasting room, you are constantly on stage.

What you will do -
•  Service Standards: Be friendly, courteous and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest. Be accommodating, upbeat and inspired to make every guest's experience special. Must be a self-starter that works efficiently with limited direction to identify needs of the business and implement solutions effectively.
•  Greet all arriving guests and provide a brief summary of the winery and provide direction appropriately.
•  Help to clear tables following use, wipe down tables, refill waters and crackers as needed.
•  Wash and buff glassware and other dishware items.
•  Replenish wine, merchandise and other items as needed to help with shift operations.
•  Utilize proper safety and sanitation techniques at all times (i.e. hand-cart, lifting, glass handling, cleaning/sanitizing protocols etc.).
•  Maintain a clean and sanitary work environment in accordance with state and company guidelines.
•  General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to or exceed standards.
•  Communicate any customer needs to other staff members.
•  Wine shop line/crowd control.
•  Assist with completion of food orders according to presentation guidelines as needed.
•  Cut and prep cheese and other food items as needed - some reheating and cutting may be required.
•  Various opening, closing and mid-shift duties.
•  Assist with all elements of winery and private event set up, execution, and break-down as instructed by the tasting room management team.
•  Perform any other duties requested by the tasting room management team.

What you will bring -
•  Hospitality/Restaurant/Retail experience preferred
•  Strong communication skills, customer service skills, sales skills and the ability to prioritize while handling multiple tasks is required
•  Ability to work in a fast-paced, changing environment
•  Goal orientated and able to work as part of a team
•  Basic computer skills required
•  Must be flexible and available to work varied hours
•  Must be at least 18 years of age
•  Must have a valid Food Handlers Permit
•  High School diploma or equivalent
•  History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world. As a result, our wines are a force for gatherings and conversations to serve the well-being of our consumers, our communities and our land. This approach has resulted in our ability to offer our consumers outstanding and distinctive wines from some of the best regions in the world.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information:

Job Posted:
Friday, August 5th
Type of Work:
Part Time
Job Level:
Reference No: