Huneeus Wines (Quintessa, Faust, Flowers, Leviathan, Benton-Lane) has an incredible opening for a Customer Relations representative. Join our team of seasoned industry professionals and help support a luxury wine portfolio of established and growing brands. Excellent benefits and perks.
The Customer Relations representative is responsible for responding to all incoming calls and emails for orders and resolving customer service related issues in a timely and professional manner. To be successful in this role, this person possesses a customer-centric attitude, has strong attention to detail, and has the ability to successfully multi-task without compromising on service or professionalism.
*The following reflects essential functions for this role but does not restrict the tasks that may be assigned.
• Take wine orders via phone and email assuring 100% data collection and accuracy
• Quickly and effectively resolve customer service issues using active listening, patience and ability to de-escalate the situation
• Possess the innate ability to turn customer service problems into opportunities
• Present additional purchasing or visitation opportunities relevant to customer history
• Develop long term, personal relationships with customers built on trust
• Reactivate and acquire new wine club members
• Keep customer data up-to-date in the CRM
• Periodically conduct customer-service outreach such as following up with visitors or new members
• Participate in brand trainings and wine tastings
• At least 2 years of experience in a customer service role
• Strong written and verbal communicator
• Knowledge of wine, food & local tourism industry
• Knowledge of wine shipping logistics such as state laws and weather impacts
• Proficient with PC software such as Outlook, Word & Excel
• Possess a high degree of data entry accuracy
• Familiarity with wine-based CRM systems such as eCellar
• Familiarity with Wine Shipping a plus
• Must be able to sit for long periods of time
• Must be able to work at a desk work station
• Must be able to operate office equipment such as a computer, copier, Fax machine
Huneeus Wines is a dynamic collection of premium wines/wineries. The portfolio includes Quintessa, Faust, Illumination; all produced in Napa Valley; Flowers Vineyard and Winery produced on the extreme Sonoma Coast. Most recently Leviathan, in Napa Valley and Benton-Lane located in the Oregon wine country joined our portfolio. We are singularly focused on producing the highest quality wines and promoting them through a committed distributor network to passionate restaurateurs and retailers.
Equal Employment Opportunity
Huneeus Wines LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
Location: St. Helena, CA (94574)
Category: DTC, Tasting Room and Retail