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Senior Event Sales Manager

Domaine Serene Vineyards & Winery

Dayton, OR

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Job Description:

Mission: The Senior Event Sales Manager oversees all aspects of Domaine Serene Events. This position is focused on providing incomparable customer service for guests of Domaine Serene. The Senior Event Sales manager is responsible for managing full cycle event planning for private and winery sponsored events and works closely with a cross-functional hospitality team.

Roles and Responsibilities

Private Events
•  Oversees sales for all private events at The Clubhouse at Domaine Serene, Domaine Serene Wine Lounge Portland, Domaine Serene Wine Lounge Lake Oswego, and Domaine Serene Wine Lounge Bend, including BEO details and distribution, acting as client onsite contact when needed, and assisting with event setup and breakdown as needed
•  Programming and management of event and payment platforms, including Tripleseat, Tock and Sertifi
•  Management of events inboxes for Clubhouse & Bend locations, management of all inbound event requests via website, phone, email, in-person, third party, corporate partners, and internal
•  Direct all client communication through entire event lifecycle, including securing client contract and credit card submission, and post event client follow-up
•  Oversee event menu development in collaboration with Culinary and site Managers, create and update all guest facing menus and collateral in collaboration with Marketing
•  Foster positive relationships with third party vendors, including event rental, catering, and coordination of outsourced temporary staffing; manage events vendor set-up
•  Working closely with the DTC leadership team, lead event revenue forecasting and attendance goal setting meetings; utilize B2B sales and marketing to drive client acquisition to meet goals
•  Provide events’ invoices for review and approval
•  Lead wine movement coordination for private events
Winery Sponsored and Club Events
•  Manage calendar for all winery sponsored and club events, including reviewing dates and sending calendar invitations for internal teams
•  Working with DTC leadership, advise on events budget during annual budgeting process; adhere to department owner budgets for events and exercise expense management whenever possible
•  Manage hiring and training for Domaine Serene events staff and lead events staff, including Events Ambassador, seasonal events staff, and third-party staffing employees
•  Act as lead for event coordination, including product event memos, SKU creation/audits, wine movement coordination, event setup and breakdown as needed, and event closing (includes order reconciliation and Order Type audits)
•  Work closely with marketing department to manage invitation schedule, event collateral, and website updates

Knowledge, Skills, and Abilities:
•  Communicate effectively with Sales, Production and Staff using open, professional dialogue and solution focused communication; communicate management decisions positively and with support.
•  Actively seek information on companywide business.
o Work regularly with manager and team to solicit and communicate information.
•  Support and embrace company policy and act as a role model by instilling and supporting customer and business-focused decisions.
•  Ability to coach and delegate appropriately.
•  Manage autonomy with accountability.
•  Embrace and adhere to company policy. Must be customer-focused and consistently able to maintain enthusiasm and project a positive company image.
•  Must be able to work in a fast-paced environment and demonstrate the ability to multi-task.
•  Creative, organized and detail oriented
•  Excellent customer relation skills, written and oral communication skills, and the ability to make independent decisions
•  Must be upbeat, with a positive attitude and a strong desire for the challenge of making the sale without coming across as aggressive
•  The ability and willingness to work a flexible schedule, including overtime, evenings, weekends, and holiday weekends such as Memorial Day, Labor Day, and Thanksgiving
•  Excessive standing, walking, and regularly lifting and carrying up to 45 pounds
•  Ability to demonstrate discretion, good judgment, tactfulness, and diplomacy
•  Regular, reliable, and punctual attendance.

•  Bachelor’s Degree in related field required (preferably Business Administration, Communication, Marketing, or Hospitality Management)
•  2-4 years experience with event and staff management required
•  Experience in the wine industry a plus
•  Demonstrated knowledge of MS Office, including Word, Excel, and PowerPoint.

Professional Requirements, licenses, programs, or certifications):
•  OLCC Service Permit

Additional Information:

Job Posted:
Wednesday, June 22nd
Type of Work:
Full Time
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Job Level:
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