Winebusiness.com - Homepage for the Wine Industry
Created and Managed by WBM

winejobs > job details

Tasting Room Lead - BR Cohn

Vintage Wine Estates

Glen Ellen, CA

Send this job to a friend:

Share this job:

Job Description:

About VWE:

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.

We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Our benefits package includes sick time, holiday pay, and even 401k match (for those eligible). Read more about the role and apply today!

POSITION SUMMARY

The Tasting Room Lead will be highly skilled at sales and guest service, balancing the delivery of a gracious experience for all guests with effective team leadership.

PRIMARY FUNCTIONS

This position will work closely with the Manager to provide tasting room staff with guidance and leadership while also being the voice of the front-line team, vocalizing potential concerns when necessary.


DUTIES AND RESPONSIBILITIES

Point of contact in Manager's absence

Lead by example and come to work with a service heart

Motivate team to meet and exceed goals

Update and make modifications to tasting menus when required

Notify Manager of maintenance issues and upkeep in tasting room

Maintain clear and open communication with Tasting Room Manager

Review reports and analyze data capture as needed

Responding to all emails and voicemails in a timely manner

Greet all visitors and pour wines for tasting

Create a memorable experience for guests

Sell wine and wine club memberships based on monthly goal

Describe wines and winery history; answer visitors’ questions about wines

Provide general tourist information

Assist with special events as needed

Represent winery at outside functions as needed

Acquire and maintain thorough knowledge of winery and its wines

Prepare food for wine pairings when necessary

Perform other duties as assigned by management

Must be able to work nights, weekends and holidays

All other duties as assigned


REQUIRED QUALIFICATIONS

3+ years’ experience in a sales and hospitality environment

Evidence of superior sales performance preferred

TIPS and CA Food Handler Certifications preferred, but not required

Proficiency in Microsoft Word, Excel, PowerPoint and POS systems

Must be capable of working independently while managing multiple tasks at once

Strong organizational, problem-solving, and analytical skills

Ability to manage priorities and workflow

Professional appearance and demeanor

Excellent customer service skills

Demonstrated ability to calculate figures and amounts such as discounts and percentages

Ability to understand and follow written and verbal instructions

Must share company values: integrity, respect, value creation, compliance, customer focus

Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm


PREFERRED QUALIFICATIONS

A strong level of organizational skills

Knowledge of wines and wine production

Commitment to excellence and high standards

Excellent people management and customer service skills

Excellent verbal communication and presentation skills


LANGUAGE SKILLS

Bilingual in Spanish and English, a plus. Not required.


CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS

TIPS and CA Food Handler Certifications preferred, but not required


WORKING CONDITIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

Must be at least 21 years of age

Must be able to bend, squat, climb, push, stoop and crouch repeatedly

Must be able to stand and walk for extended periods as required by job duties

Must be able to lift up to 40 lbs on a regular basis

Coordinate multiple tasks simultaneously

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.

Additional Information:

Job Posted:
Thursday, June 23rd
Type of Work:
Full Time
Job Level:
Associate