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Associate, Lead Hospitality

Lingua Franca Winery

Salem, OR

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Job Description:

Job Description

Position Summary

Lingua Franca is searching for a talented, energetic, and knowledgeable Lead Hospitality Specialist. The ideal candidate will be hospitality-driven with attention to detail and great follow through. The expectation is that each experience will convey expertise, warmth, and a sense of luxury, and leave guests with a strong connection to Lingua Franca and our wines.

This position will include weekend and some holiday hours.

* Assist with leading and driving team sales
* Help maintain and refine all standards and steps of service
* Train and create education structure for tasting team
* Monitor tasting room performance and AOV
* Maintain day-to-day focus on sales goals and ensuring that all visitors to our tasting room enjoy a world-class experience.
* Welcome guests to Lingua Franca for by-appointment tastings, guide exceptional experiences, and provide thoughtful and relevant follow-up.
* Actively strive to reach sales and wine club sign-up goals
* Accurately handle purchase transactions according to winery policies and efficiently operate the Point-of-Sale system
* Maintain the cleanliness of tasting spaces at all times, following COVID protocols to ensure safety and comfort
* Utilize tools for outreach via phone, email, text
* Attend to hospitality email inbox
* Attend to hospitality phone line
* Maintain guest appointment calendar
* Maintain stock of sales supplies and collateral
* Assist with in-house order fulfillment as needed
* Assist with special events as needed
* Other duties as assigned

Minimum Qualifications
* Strong ability to provide warm hospitality and customer service
* Passion for wine and dedication to learning
* Talent for storytelling
* Natural ability to communicate both in person and in writing, to individuals and groups
* Self-driven, natural instinct to look for ways to contribute and improve
* Professional appearance and upbeat demeanor
* Ability to stand and walk for long periods of time
* Must be able to lift up to 45 pounds repeatedly
* OLCC permit and must be 21 years of age
* Must have a valid driver's license

Preferred Qualifications
* 2+ years experience luxury hospitality, fine dining, or prior industry experience at a premium winery
* Certifications though WSET, CMS, SWE, etc
* Bachelor's degree
* Knowledge of the wines and appellations of the Willamette Valley, as well as Burgundy and other prominent wine regions
* Experience with WineDirect POS, Admin, and Fulfillment
* Experience with TOCK reservation platform

Physical Requirements/Work Environment
* Ability to stand and walk for long periods of time
* Must be able to lift up to 45 pounds repeatedly

Lingua Franca Winery

Additional Locations

Job Type
Full time

Job Area
Hospitality & Retail

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

Additional Information:

Job Posted:
Friday, May 13th
Type of Work:
Full Time
Job Level:
Reference No: