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Guest Relations Coordinator

Raymond Vineyards

St. Helena, CA

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Guest Relations Coordinator Guest Relations Coordinator

Job Description:

Position Summary:
“making the impossible, possible” for all guests
Primary responsibilities include: greeting and welcoming guests in person, by telephone and via electronic communications. Guest Relations must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. CGR must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external guests needs.

Essential Functions:
•  Responsible for greeting and registering the guest, providing outstanding guest experiences.
•  Concierge uses Boisset experiences to fulfill any request a guest may have during the course of their visit.
•  Provides exceptional top-level customer service to all of our guests and supports the tasting room.
•  Provides outreach with local community to have the latest local knowledge and insights to enhance guests experiences, making their visit that much more enjoyable.
•  Actively involved in networking and enhancing contacts; e.g. CANVAS
•  Maintain knowledge of wines and offering opportunities.
•  First and last impression of our destination wine experience.
•  Offer consistent, high standard service and maintain entrance presence that offers courteous and attentive service.

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Competitive compensation package and full benefits offered.

***Benefits: medical starts first of the month following your hire date, dental, vision, FSA/HSA, Life/Disability/AD&D, 401k, vacation, sick, holiday, commuter benefits and generous employee discounts.

Proud to be honored by the North Bay Business Journal's Best Places to Work 2014, 2015 2016 and 2019.

Additional Information:

Job Posted:
Wednesday, November 24th
Type of Work:
Part Time
Job Level:
Associate
Salary Information:
DOE