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DTC Coordinator

Turnbull Wine Cellars

Oakville, CA

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Job Description:

TURNBULL, located in the heart of the Napa Valley in Oakville, is in search of a DTC Coordinator to join our team. This is a full-time role, reporting to the DTC Sales & Marketing Manager, that will assist with administrative duties and sales support across three DTC channels at Turnbull: Tasting Room, Wine Club, and Marketing. This person should be passionate about all-things wine, hospitality, sales, and marketing. This person must be driven, willing to jump into a diverse array of duties, enthusiastic, and organized with an ability to work independently and collaboratively.

Turnbull is a privately-owned winery embedded in the history and culture of Napa Valley since 1979. We are committed to crafting exceptional wines of time and place from our estate vineyards in Oakville and Calistoga, while honoring the tradition of authentic winemaking and warm hospitality. Ours is a community of farmers, makers, hosts, and passionate, like-minded individuals who abide by a culture of respect and integrity in the workplace to allow one another to thrive professionally and personally in a rewarding environment.

Responsibilities include, but are not limited to:

•  Assist in managing online presence with daily social media work on Facebook and Instagram (reposts, follower engagement, answering questions in our inboxes)
•  Share internal press updates as we receive new scores & press
•  Work with vendors for packaging and collateral re-ordering
•  Maintain Turnbull images and digital assets
•  Assist with photoshoots
•  Coordinate packing, shipping, and tracking of promotional sample program
•  Assist with inter-winery and concierge Outreach Program

Hospitality & Events
•  Assist with pouring and hosting in tasting room as needed
•  Answer phones to provide customer service and book reservations as needed
•  Work with DTC Sales & Marketing Manager to coordinate, plan, and execute all details of winery events, on and offsite, including working with third-party vendors, and assisting with the set-up and breakdown of each event

Sales & Wine Club
•  Assist in processing daily customer orders and VIP requests
•  Assist with planning and execution of annual Holiday and Corporate Gifting order campaigns
•  Maintain relationships & communication with high-touch, VIP clients
•  Assist DTC & Inventory Managers with monthly inventory counts weekly inventory tracking
•  Be a POS super-user and assist Wine Club & Shipping Manager with order process and flow as needed
•  Assist in packing Wine Club pick-up club orders for Spring and Fall shipments.
•  Periodically assist Wine Club Manager during Wine Club Season with member communications to update credit cards & shipping addresses

Required Skills:
•  Extremely detail-oriented, thoughtful, and meticulous with their work
•  Creative, ingenious problem solving, and forward-thinking
•  Strong interpersonal skills, able to work with diverse clients, entire staff, and a multitude of vendors
•  Demonstrate a high degree of self-motivation along with strong organizational skills, attention to detail, and an energetic and dependable nature
•  Ability to work well under pressure, maintaining a flexible and positive attitude
•  Ability to prioritize and manage a fluid environment
•  Strong computer proficiency, with experience in Microsoft Excel, Photoshop, Adobe, Illustrator, and Wine Direct
•  Ability to travel occasionally for winery events
•  Must be 21 years of age
•  Be able to sit for long periods of time
•  Be able to walk, stand, climb stairs, and lift up to 40lbs
•  Schedule will include occasional weekends, evenings, or holidays

Benefits & Perks:
As a full-time member of the Turnbull team, this position is eligible to participate in the company’s medical, dental, vision, FSA, and 401K plan with company match. Turnbull also offers paid time off benefits, discounted wine and merchandise, and holiday wine gifts.

Additional Information:

Job Posted:
Friday, June 11th
Type of Work:
Full Time
Job Level:
Entry Level

Contact Information:

Turnbull Wine Cellars
Carey Marvin