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Wine Guide Lead - Markham Vineyards

Markham Vineyards and Estate

St Helena, CA

Job Description:

Wine Guide Lead at Markham Vineyards

Markham Vineyards located in St. Helena, CA is inviting applicants to apply for our full-time position of Wine Guide Lead. This position will join a dynamic team of wine professionals and is a unique, hands-on opportunity in hospitality, educating others about our remarkable wines in beautiful Napa. By implementing exceptional service this role is imperative to the mission of Markham in being committed to doing the right thing in service to our land, people, and our customers.

Job Responsibilities:

- Host seated wine tasting experiences and winery tours, including pre-setting tables with glassware/wine lists, manage the table, re-set table for new guests
- Deliver exceptional customer service to drive sales, repeat visits and wine club sign-ups
- Become totally fluent on our point of sale systems
- Learn, maintain and add knowledge of our winery history and current release wines on an ongoing basis
- Provide follow-up emails and handwritten notes to customers
- Work at any winery special and private events as needed
- Make safety a priority and champion a safety culture with the team
- Contribute to and deliver on team culture and engagement plans


Skills:

- Best in class customer relationship management
- Demonstrate a team-first culture, with priority on teamwork to deliver the best customer experience
- Strong communication verbal/presentation and written skills
- Strong multi-tasking skills
- Self-starter and ability to work autonomously


Knowledge:

- Knowledge of and passion for wine and the wine industry
- Bachelors degree preferred
- Proficient in Microsoft Office including Outlook, Word, Excel
- Previous point of sale system experience preferred


Experience:

- Previous experience in one or more of these areas: sales, hospitality, winery tasting room
- Previous tasting room or restaurant service experience preferred


Other Requirements:

- Weekends work required (Saturday, Sunday and potentially Friday)
- Support all winery events
- Able to lift minimum 40 lbs and standing/walking for extended periods of time
- Must be able to stand up to 4 hours at a time
- Must be able to work various shifts with flexibility
- Must be able to commute to and from St. Helena, California

By joining Markham, you will be joining a team of diverse individuals, all passionate about wine, our guests, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be, and have a great time doing it!

To be considered for this opportunity please apply on our parent company (Lion-Little World Beverages Website) providing a complete resume (without gaps) and cover letter. Incomplete applications will not be considered. NOTE: Markham is a Distinguished Vineyards and Wine partner and if applying for this position, you will be reached out to by a DVWP representative. All applications are kept confidential, and we are an equal opportunity employer encouraging all to apply.

Additional Information:

Job Posted:
Tuesday, May 4th
Type of Work:
Full Time