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Events Server - On-Call

The Duckhorn Portfolio

Napa, CA

Job Description:

SUMMARY: The Duckhorn Portfolio Events Server – On Call helps to facilitate the set-up and execution of trade and marketing events using excellent customer service skills to ensure each function is executed with the highest level of detail and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•  Arrive to scheduled shifts on time, in uniform and with necessary service tools
•  Assist with the set-up and execution of trade & marketing events of the highest caliber that is in keeping with The Duckhorn Portfolio philosophy of quality wines presented with uncompromising hospitality
•  Review event menus to familiarize with wine and food being served at each event in order to address any guest inquiries, especially related to allergens/dietary restrictions
•  Routine set-up and break down of event spaces to ensure readiness pre- and post-event, including flatware and glassware polishing
•  Set guest dining tables based on provided table setting example
•  Provide wine and food service for events, including tray passing of wine and food for extended periods of time, pouring wine/water tableside, carrying multiple plates at once, pouring wine at service bar for reception-style events
•  Anticipate guest needs before requests are made; i.e. refilling water/wine glasses before empty
•  Consistently observe guests for quick response to needs
•  Adhere to sanitation, safety and alcohol beverage control policies
•  Approach complaints/concerns with positive attitude and involve Events Coordinator/Manager quickly

QUALIFICATION REQUIREMENTS:
•  Minimum of two-years food service experience, preferably in the wine industry
•  Event service experience preferred
•  CA Food Handler Certification
•  Ability to acquire specific knowledge of The Duckhorn Portfolio wines and basic company history
•  Ability to work with Events Coordinators, other servers and culinary team members to ensure quality customer service; strong teamwork attitude required
•  Ability to deal with constant changes, think quickly on your feet
•  Must be willing to work flexible schedule with extended hours including weekends, holidays and evenings
•  Attention to cleanliness and safety
•  Ability to stand for long periods of time
•  Ability to routinely lift, including cases of wine, event rentals and other event materials

About Us: The Duckhorn Portfolio is North America’s premier luxury wine company, with ten renowned wineries, eight state-of-the-art winemaking facilities, seven beautiful tasting rooms and more than 800 coveted acres of vineyards spanning 22 sustainably farmed Estate properties. Established in 1976, when legendary vintners Dan and Margaret Duckhorn founded Napa Valley’s iconic Duckhorn Vineyards, today, our portfolio features some of North America’s most revered wineries, including Decoy, Paraduxx, Goldeneye, Migration, Canvasback, Calera, Kosta Browne, Greenwing and Postmark. Our 400+ uniquely passionate and well-tenured employees typically join us for our employee-centric culture and industry-leading benefits and stay for the dynamic colleagues, fast-paced environment, and career development. We offer a curated and comprehensive portfolio of acclaimed luxury wines with price points ranging from $20 to $200 across more than 15 varietals and 25 appellations. Our wines are available throughout the United States, on five continents, and in more than 50 countries around the world. Our 400+ uniquely passionate and highly tenured employees typically join us for our employee-centric culture and industry-leading benefits and thrive in the company of dynamic colleagues, a fast-paced environment, and career development opportunities. To learn more about us, please visit: https://www.duckhornportfolio.com/.

Additional Information:

Job Posted:
Tuesday, May 4th
Type of Work:
Seasonal
Salary Information:
DOE