Tinte Cellars is a family-owned winery with a philanthropic mission with tasting rooms in Seattle (Georgetown) and Woodinville. We are seeking a friendly, knowledgeable individual to join our team as a part-time Lead (up to 32 hours/week), who will serve as an ambassador of the Tinte Cellars brands, and create an exceptional, approachable customer experience for all visitors.
The Lead serves as the on-site customer service and tasting room operations lead during their shifts. The Lead possesses a natural ability to problem solve, excellent customer engagement and sales skills, is regularly available to work evenings and weekends, comfortable with point of sale systems and is able to share their passion and knowledge of wine with our customers and wine club members.
Customer Service and Sales:
Maintains a friendly, professional environment in the tasting room, enhancing relationships with all visitors.
Engages and communicates effectively with customers, club members, management, and coworkers in person and via email.
Works to promote and grow wine club membership numbers and exceed established goals. Assists other tasting room associates in closing new wine club sign ups.
Educates customers with general wine knowledge and specifics about Tinte Cellars’ mission and club membership policies.
Regularly attends staff training and demonstrates understanding of procedures.
Serves as an On-Site COVID-19 Supervisor who: Screens employees daily before entering each worksite and oversee the employee symptom & isolation protocol process. Serves as the designated employee on duty who knows and can speak to COVID-19 regulations and guidance and talk to it as needed for how Tinte Cellars is meeting Phase 2 and beyond standards. Enforces the Tinte Cellars’ COVID-19 policies and procedures and reaches out directly to the General Manager/Owners should there be any questions or concerns.
Takes initiative, acts with authority and always conducts themselves professionally.
Serves as the point of contact for the staff regarding resolution of customer service and/or OrderPort and CellarPass issues in the tasting room.
Assists management with day to day operations, enforcing policies and procedures based on training from management.
Communicates effectively with neighboring businesses and their employees.
Acts as an industry liaison and participates in additional training opportunities as appropriate.
The Tasting Room Lead duties are in addition to general tasting room duties which includes but is not limited to the following functions:
Prepare the tasting room for daily opening and closing
Present selected wines for tasting and assist consumers with their purchases
Assist in maintaining the cleanliness and appearance of Tasting Room, Kitchen, and Bathrooms
Check identification as required by state regulation for serving alcoholic beverages
Recognize the symptoms of intoxication and informs a manager or supervisor
Maintain satisfactory attendance, to include timeliness
Perform other duties as required including assisting other departments as needed.
The above duties are the essential functions for this job but does not restrict the tasks that may be assigned. The Lead may be assigned or reassigned duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Professional, personable, welcoming, with excellent hospitality and customer service focus
Wine related experience, including knowledge of wines and wine production.
Proficient on the computer (familiarity with POS systems desired).
Excellent oral communication skills.
Strong organizational, problem-solving, and analytical skills.
Professional appearance and demeanor.
Versatility, flexibility, and a willingness to work within constantly changing priorities, with enthusiasm.
Demonstrated ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Valid MAST Class 12 mixologist Permit from Washington State, as well as a State of Washington Food Handlers Permit (or ability to obtain each within 30 days).
Must be 21+ years old.
Must be able to bend, squat, climb, push, stoop and crouch repeatedly.
Must be able to stand and walk for extended periods as required by job duties.
Must be able to lift up to 50 lbs on a regular basis and coordinate multiple tasks simultaneously.
Must be able to work midweek, and weekends.
Ability to understand, read and comprehend instructions, correspondence and memos.
Ability to write simple correspondence.
Job Type: Part-time (up to 32 hours per week). Work weekdays and weekends.
Location: Primarily location is at one tasting room, but willing and able to work at other tasting room locations on request/as needed.
Salary: Starts at $20.00/hour, plus generous tips, spiffs and and wine discounts!