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Estate Host at Luxury Winery (Part-time/weekends)

Davis Estates

St Helena/Calistoga, CA

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Job Description:

Luxury winery focused on Wine and food pairings located between St. Helena and Calistoga is seeking high energy, team oriented staff that understands how to provide exceptional hospitality and a memorable experience to our clients. Our appointment only winery offers guests a variety of experience options that include chef curated wine and food pairings, in-depth tours of our beautiful estate, and library tastings. We are a newer winery that is extremely sought after and we need additional hosts and concierge help in order to fill the amount of requests we are receiving. If you thrive in a small team environment and are passionate about wine and food, we want to talk to you!

Guest Experience – 75%

•    Greeting visitors as they arrive on the property with a warm and inviting approach.
•    Effectively selling our wines through engagement and development of relationships with our guest.
•    Conducting each sale from bottle to delivery.
•  Acting as an ambassador for the entire Napa region by developing knowledge of other wineries, local restaurants and other Napa Valley experiences.
•    Anticipate guest needs and find ways to exceed guest expectations.
•    Hosting tastings for all guests including Club Members, Trade and VIP’s in a small luxury setting.
•    A friendly and sincere reception and farewell, using guest names when possible.
•    Providing a clear presentation of the Wine Club features and benefits to our guests.

Operational Support – 25%

•    Booking guest experiences in a timely professional manner via phone, in-person and email.
•    Updating our POS with correct information and tracking customer shipments.
•    Follow and execute on the opening and closing procedures.
•    Maintaining wine inventory and organization within the Wine Storage Room and Tasting Room.
•    Set up and breakdown of the glassware, plates, water and proper marketing materials.
•    Bussing guest tables, buffing glassware and restocking materials as required.

What does it take to be considered for this position?

- Experience in a proven wine sales/hospitality/events environment, preferably within the luxury brands market. 
- Strong passion and knowledge of the relationship of wine and food and how to describe it to the guest.
- Proven sales track record with a strong ability to work within a small team environment.
- Genuine passion for building relationships with people, both guest and fellow team members.
- A willingness to help where help is needed.
- Working knowledge of POS programs, Preferable ECellars
- Excellent communication skills, both over the phone, in person and written.
- A person that understands that details matter and pays close attention to managing the details of guest experience. 
- Ability to speak in front of large groups with confidence and clarity.

Job Requirements:

- Honesty, Approachability and Integrity
- Ability to lift 50 pounds
- Ability to work a flexible schedule including weekends(required) and evenings on occasion.
- Ability to stoop, bend, sit, reach, climb, kneel, stand and walk for extended periods of time.
- A valid California driver’s license

Hourly rate DOE plus Wine club, tips, and sales commissions. Monthly wine allocation, 401K with match available after probationary period.

Additional Information:

Job Posted:
Monday, May 3rd
Type of Work:
Full Time
Salary Information:
DOE