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Experience Ambassador (Concierge) |Service Journey

CHANDON California

Yountville, CA

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Experience Ambassador (Concierge) |Service Journey

Job Description:

Create a world-class visitor experience at CHANDON California in order to drive the messaging and innovation of the CHANDON Brand. Join a fast paced, fun, “can do” hospitality team. We believe in always living the sparkling life and creating genuine connections, whether with a guest or a team member. Born of French heritage, CHANDON embraces its adopted California perspective with casual vibrancy.

-Provide upscale guest service experiences for clients throughout their visit
-Ensure clients are properly greeted upon their arrival and confirm reservations
-Answer the phone and make reservations, take and distribute messages or mail and redirect calls
-Understand customer’s needs and provide them with personalized solutions
-Drive sales performance and Club acquisitions by using strategic sales skills and adequately representing the history of Chandon
-Provide accurate information/ wine knowledge (e.g. product features, pricing and after-sales services)
-Answer customers’ questions about specific products/services
-Manage returns of wine and merchandise
-Ensure that all wine shelves and displays are stocked to par levels
-Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
-Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
-Communicating with customers to ensure satisfaction and resolve any complaints

-Proven experience as retail associate, concierge; experience in customer service or relevant role is an advantage
-Proficiency in English; multilingual is a plus
-Excellent communication skills
-Basic math skills
-Polite and confident with a great deal of patience
-Ability in multitasking and time-management
-Aptitude in resolving issues with a customer-focused orientation
-High school diploma; degree in hotel management or relevant field will be a plus
-Ability to work evenings, weekends and holidays
-Capable of working in a fast-paced hospitality environment

-Health Insurance
-Retirement Plan
-Sick Days
-Wine Discounts
-LVMH Benefits
-Lifestyle Program

CHANDON California is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Additional Information:

Job Posted:
Friday, April 9th
Type of Work:
Full Time
Salary Information:
$18-$20 + Tips/Service Charge + Sales Incentive