Essential Duties and Responsibilities
• Welcome and host visitors to the winery
• Enter sales and accurately operate POS system
• Answer emails/telephone and provide exceptional customer service
• Basic housekeeping duties: polish glassware, clean tasting space and desk area
• Demonstrate personal accountability by completing all job duties in a timely manner
• Assist with membership management
• Must be a team player and maintain a positive disposition
• Organized self-starter with ability to multi-task
• Prior sales experience preferred
• Detail and service oriented
• Wine industry experience preferred
• Adaptable and able to assist a variety of personality types
• Ability to communicate at a high level, with a wide variety of people, on a wide variety of subjects
• Ability to build and maintain positive relationships
• Strong interpersonal awareness, relationship management and influencing skills
• Must demonstrate authentic customer engagement, planning, and prioritization
• Work overtime when required
Miner Family Winery Overview
Miner Family Winery is a dynamic family-owned winery tucked into the eastern hills of the Oakville appellation, squarely within the heart of Napa Valley. Founded in 1998 by Dave & Emily Miner, Miner is defined first and foremost by a sensational portfolio of wines, wines consistently characterized by and committed to individualistic style and uncommon quality.
We at Miner Family Winery feel strongly that the company’s biggest assets are our employees. We expect a great deal from employees, but in return we also do our best to provide our people with a rewarding work experience. It is through our combined efforts and teamwork that we have been able to make this company successful and a source of real pride for all of us who work here.
Our goal is to leave a positive, lasting impression with the customers who choose to do business with us. We accomplish this through caring and professional employees who strive to provide exceptional customer service by not only meeting but exceeding our customers’ expectations in every way possible. By providing excellent quality customer service, many of our customers will choose Miner Family Winery again and again and will recommend us to others.