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Wine Club Manager

Le Vigne Winery

Paso Robles, CA

Job Description:

Wine Club Manager Objective:
Le Vigne Winery is looking for a positive, organized, efficient team player to join our family. The Wine Club Manager will directly impact high-value consumer sales and profitability through Wine Club shipments and reorder revenue and by providing excellent customer service in order to build customer and brand loyalty.

Day-to-day Responsibilities:
•  Interface with Wine Club members & consumers
•  Minimize member attrition
•  Coordinate and manage the fulfillment/shipping to wine club members and consumers
•  Cultivate member gifts for each shipment
•  Monitors compliance with company policy, procedures, and state regulations regarding wine shipments
•  Assist in the creation of promotional materials, notably but not exclusively Club newsletters
•  Perform daily operations: data entry, order processing, invoicing and billing, coordination of shipments & mailings
•  Ensure that every active member receives a wine club shipment and minimize credit card declines & shipment returns
•  Answer incoming phone calls/emails and respond in a timely, courteous & professional manner
•  Outbound calling to wine club members to sell, upsell and cross-sell
•  Maintains customer data by communicating with members and following up on any exceptions in the database.
•  Work with the Tasting Room Manager to coordinate and execute on-site general events, Wine Club events, off-site events, and festivals
•  Support the tasting room in regards to wine club questions, concerns, and wine club events.
•  Assist with Social Media and Marketing materials

Experience Required:
•  1-3 years direct-to-consumer sales and/or customer service experience, Wine Club experience preferred
•  Strong computer skills, notably MS Word, Excel, AMS, Outlook Calendar, and Canva
•  Must be self-motivated, highly organized, and require minimal day-to-day direction
•  Strong written, verbal, and organizational skills in English
•  Able to work flexible shifts (weekends and events and holidays)
•  Effectively communicate with all levels of employees and consumers and has the ability to engage guests
•  Aptitude to remain calm and focused under pressure and lift up to 45 pounds.
•  Must be at least 21 years of age and have a valid California Driver’s License
•  Be able to pass a drug test

Additional Information:

Job Posted:
Tuesday, February 23rd
Type of Work:
Full Time
Salary Information:
Competitive hourly plus medical, dental, & 401k

Contact Information:

Le Vigne Winery
Jillian Oksen