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Tasting Room Associate

Regusci Winery, Inc.

Napa, CA

Job Description:

With five generations raised on our family ranch, farming runs in our blood. During our century on this property, we have planted and grown just about everything, from prunes and hay to citrus and olives. Knowledge about our land has been passed down from father to son and then father to son once again. Generation after generation, our passion and commitment only strengthen and through this, we’re able to grow and make world-class wines from our home to our guests.

ROLE AND RESPONSIBILITIES
The Tasting Room Associate promotes the sale of wine, wine clubs and non-wine products sold in the Tasting Room, while educating customers on Regusci history, brands and varietals. This position is also responsible for building relationships with customers and takes the initiative to provide excellent customer service and exceptional hospitality. Essential duties include but are not limited to:
•  Greets customers and pours wines for tasting according to procedure
•  Provides customer service both in person and through phone conversation that exceeds expectations
•  Assists customers in wine selections and describes wines, winery history and provides general tourist information
•  Handles routine POS transactions using Tasting Room software which includes operating the cash register, processing returns, discounts, employee purchases, etc.
•  Meets established sales goals for wine and wine club memberships
•  Assists customers to their vehicles with large purchases when necessary
•  Stays current on winery/wine knowledge
•  Handles UPS/FedEx wine shipping using Tasting Room software
•  Washes and polishes glassware
•  Assists with set up and break down for events in the Tasting Room
•  Assists customers with custom label orders and custom gift packages
•  Assists with cleaning and creating displays and arranging merchandise
•  Prepares gift packs for sale in the Tasting Room

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

•  Use hands to finger, handle, or feel objects, tools, or controls
•  Reach with hands and arms
•  Stoop, kneel, or crouch
•  Stand for long periods
•  Walk, talk, and hear
•  Lift and/or move 50 or more pounds
•  See with close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to individuals with disabilities to perform these functions. While performing the duties of this job, the employee is frequently:
•  Working in a retail sales environment
•  Full-time, approximately 9 AM to 6 PM
•  Must be available to work weekends, nights, and/or holidays

QUALIFICATIONS AND EDUCATION REQUIREMENTS
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of that knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
•  Prior Tasting Room Experience with a focus on Sales
•  High school diploma or GED; some college preferred
•  Fluent in writing and spoken English
•  Possess Mathematical skills
•  Must be able to demonstrate computer proficiency
•  Professional appearance and demeanor, must be able to work as part of a team
•  Outgoing personality with open and friendly communication
•  Minimum age of 21 years old

Additional Information:

Job Posted:
Wednesday, April 7th
Type of Work:
Full Time