ABOUT YOURWINESTORE by Jackson Family Wines:
We believe that drinking and discovering great wine should be simple. Now more than ever, we understand that our customers want easy access to wines they trust and an opportunity to explore new regions and producers. For over forty years, our roots in the local wine community have inspired strong bonds with our neighbors and lasting relationships with our customers. In this unprecedented time, we’ve tapped into our innovative spirit to launch Your Wine Store. For the first time ever, we’ve created a place to help you discover and enjoy our extensive wine offerings that span six countries and over a dozen winegrowing regions.
The Assistant Wine Club Manager position will assist the Wine Club Director in creating a seamless customer experience that helps drive the growth of this new business. This position is primarily responsible for providing exceptional customer service in a consistent, timely and professional manner, helping support the operational day to day tasks of a multi-brand portfolio eCommerce business.
Responds to inbound consumer phone calls and emails with the highest level of customer service.
Maintain consumer database including customer updates, data entry of new customer information and database clean-up.
Maintains standard operating procedures on all consumer inquiries to insure consistent, timely and quality service.
Manage daily inventory and online merchandising for over +300 different wines.
Manager daily order management and missed delivery attempts with timely follow up to reduce the amount of returned shipments.
Supports Customer Service Coordinator with phone and email follow-up during wine club shipments, wine club events, or as needed.
Supports the project management and execution of tri-annual wine club shipments.
Supports direct sales team with consumer inquiries and operational requests.
Is knowledgeable about wines, accurately describes wines, winemaking techniques, winery history, appellations, and unique aspects of wines.
Effectively promotes and sells wine and Wine Club memberships to customers.
Maintains knowledge of current and new legal issues pertaining to inter-state shipping of wine to consumers and how they impact day-to-day wine shipments and club memberships.
Other duties as assigned.
Essential Skills, Experience, and Education:
Shows commitment to excellence and high standards in work product.
Possesses or can develop solid knowledge of wines and winemaking processes.
Consistently demonstrates outstanding customer service skills and poise and tact in working with the public.
Proven ability to effectively and appropriately communicate with diverse client group.
Possesses professional appearance and demeanor.
Is flexible, can manage constantly changing priorities with enthusiasm.
Strong computer proficiency and data entry experience, basic to intermediate knowledge of Word and Excel preferred.
Strong attention to detail and organizational skills required
Two years’ experience in an office environment; wine industry experience preferred.
College degree preferred.
Ability to utilize a computer, including entering data for long spans of time.
Ability to work weekends and evenings on occasion.
Ability to lift 50lbs.