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Business Process Manager


Glen Allen, VA

Job Description:

Job Summary:

The Business Process Manager (BPM) will evaluate and analyze current portfolio business practices and work with the Director of Portfolio Governance to make ongoing recommendations for continual process improvement. A successful BPM will help portfolio leadership understand and implement new processes to increase company efficiency and profits.

Essential Functions:

•  Investigate current workflows and choke points within the portfolio department by interviewing and shadowing all appropriate participants.
•  Document existing workflows and re-create streamlined workflows to show the gap between the current and ideal end states including training and maintenance of all documentation.
•  Develop recommendations for moving to the ideal end-state process and present proposals to key stakeholders and leaders for buy-in.
•  Project manage the execution of recommendations by working closely with cross-functional stakeholders through an implementation plan.
•  Develop initiatives for continuous business process improvements in coordination with portfolio leadership.
•  Be the liaison between the portfolio department and key stakeholders across the company to identify opportunities for future efficiency projects.
•  Understands multiple project management methodologies and defines the appropriate deliverables through project phases (i.e. planning, analysis, specification, and validation).
•  Meets agreed upon goals and objectives effectively and in a timely manner.
•  Arrives to work, appointments, meetings, and other work-related functions on time and as scheduled.

Other Functions:

•  Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager
•  Other duties as assigned

Working Conditions:

Normal office environment

Equipment/Machinery Used:

Telephone, copier, computer, fax machine, calculator

Physical Requirements:

Sitting, standing, bending, manual dexterity, reaching, visual acuity, lifting up to 10lbs

Minimum Requirements:

•  Bachelor's Degree in Business, Finance, Engineering, or IT.MBA strongly preferred.
•  5+ years of experience in business analysis/process improvement or related technical field.
•  Experienced user of Project Management Software, Process Mapping Software, and MS Office Suite.
•  Demonstrated problem solving skills with experience providing business insights and recommendations from multiple input sources (e.g. data sets, interview feedback, process flow documents, etc.).
•  Experience presenting complex organizational and process flow content to general audiences.
•  Expertise in efficiency measurement and change management techniques.


Additional Information:

Job Posted:
Wednesday, January 13th
Type of Work:
Full Time
Reference No: