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Concierge FT - Laetitia Winery

Vintage Wine Estates - Laetitia Winery

Arroyo Grande, CA

Job Description:

This is a newly created position for Laetitia Winery. The concierge position requires a positive, friendly and professional demeanor. This position ensures the guests are welcomed and directed onto the property, creating the guest’s first impression and setting the tone for the entire experience. The secondary function of the concierge is to politely screen non-scheduled groups for appropriateness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Greet & facilitate arrival of guests to the property for tasting, reservations and events
-Responsible for positive customer interactions, specifically greeting and welcoming guests, checking guests in for appointments, and questions while managing the flow of tasting room traffic
-Remain in designated outside area for prolonged periods of time
-Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest well being
-Accurately track guest counts
-Assist with directing guests to the appropriate areas and answering other questions
-Assist with facility needs as requested by manager
-Perform other duties as assigned by management

REQUIRED SKILLS:

-Ability to accurately follow instructions and take direction
-Ability to manage priorities and workflow
-Ability to understand and follow written and verbal instructions
-Strong organizational, problem-solving, and analytical skills
-Professional appearance and demeanor
-Excellent customer service skills

Additional Information:

Job Posted:
Monday, September 28th
Type of Work:
Full Time