**IF INTERESTED PLEASE NAVIGATE TO inspirato.com/careers TO APPLY**
Job Description: Destination Concierge & Planner
Location: Sonoma County
Reporting to: Destination Manager
The Destination Concierge & Planner position requires a dynamic, innovative, passionate yet flexible service-oriented professional who is extremely organized and familiar with local activities and events. This individual will entrust a positive rapport with our membership by actively anticipating their needs while professionally communicating all pertinent information to the member and operations team.
SERVICE DELIVERY AND MANAGEMENT
o Provide exceptional service delivery for members from planning to trip execution
o Anticipate staff and member needs to achieve the highest level of member satisfaction
o Execute Inspirato’s 5 Stages of Vacation Management – the 5 P’s: Planning Customized Experiences, Preparing Residence, Personal and Warm Welcome, Present Throughout, and Parting Ways.
o Create a personalized itinerary, reconfirmation and coordination of all activities, reservations, and transportation
o Liaise for our destination team and, hotel and hotel partner (Inspirato)
o Communicate proficiently and work effectively with multiple parties to create and promote operations that continually improve the operations of the business
o Coordinate with Portfolio Experience Manager; operating supplies and equipment, consumables, inventories and procurement, implementation of residential standards and procedures, photos, annual or biannual property inspections and deployment
o Ensure impeccable property management and inspections of residence
o Member pre-arrival and departure inspections
o Propose preventive maintenance measures when doable to ensure high standard of residence function and appearance
o Liaise with Property Manager and Inspirato’s Portfolio Experience Manager on property management projects (including deep cleans and maintenance blocks) to establish suitable timelines and reservation blocks
To perform the job successfully, an individual should demonstrate the following competencies:
o Excellent with member interaction
o Excellent oral, written communication and listening skills
o Ability to manage and think outside the box
o Goal driven
o Wide degree of patience with a “can do” attitude
o Ability to multitask inside an ever-changing environment
o Ability to work long hours when necessary
o Proficient with communication technology (MS Outlook, Word, Excel, Power Point, chat applications, etc.)
Candidate must meet the following qualifications:
o Bachelor’s Degree; preferably in hospitality management or business administration
o Management experience and knowledge in the hospitality, private luxury club industry, hotel and resort operations, travel management, asset management, sales, marketing, accounting and revenue management.
o Candidate must live in Sonoma County, CA to perform this role
o Competitive compensation
o Full benefits package including 401(k), medical, dental, and vision
o Inspirato Employee Familiarization Travel Program
o Casual work environment in rapidly growing, fast-paced, entrepreneurial company
o Credit for a gym membership
o Cell phone reimbursement of $50/ month
o Monthly mileage reimbursement
o Monthly planning commission
o Regular fun employee events and professional development opportunities
o Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who we are!
Launched in January 2011, Inspirato has one mission: we inspire lasting memories and relationships by changing the way family and friends experience the world. Our culture is one of Integrity, Teamwork, Relationships, People and Innovation! If that describes you, Inspirato is the place to work! As a member-only club, Inspirato offers the best of destination club consistency and service, while incorporating the flexibility of villa rentals and the value of flash sale sites. We believe it is possible to build an icon luxury brand and still keep it real!
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of the Resort Manager to assign, direct and control the work of employees under his/her supervision.