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Collector II


Ashland, VA

Job Description:

The Collector II is responsible for all aspects of client management involving his/her assigned accounts. The Collector II will be assigned accounts that are likely to be larger, more sensitive, complex and/or difficult to manage. In addition, Collector II may be called upon to lead projects, update and/or prepare reports and share information across the team.

Essential Functions
•  Responsible for making collections calls in a courteous and professional manner to keep accounts current and under their credit line.
•  Discusses problems and complaints with customers in a friendly manner. Handles all problems promptly and accurately.
•  Researches accounts, making copies of pertinent documents. Communicates with customer to resolve disputes.
•  Makes prompts and courteous calls on NSF checks and sends appropriate letters within 24 hours of charge-back.
•  Mails final demand/attorney letters to accounts over 90 days past due and promptly retires accounts to collection agency upon expiration.
•  Sends aging reports to sales teams as needed or required to inform of past due balances and/or to request assistance from sales reps to resolve problems.
•  Communicates credit information to state reporting agencies to insure listing compliance with any applicable alcohol statues.
•  Accurately writes check requests, debits, and credits as needed or required.
•  Collects, prepares and mails monthly statements no later than the first working day of each month.
•  Arrives to work, meetings, appointments and other work-related functions on time and as scheduled.
•  Meets agreed upon goals and objectives effectively and in a timely manner

•  Generates standard reports as needed.
•  Follows all safety policies and procedures; communicates hazards and/or suggests improvements to manager.
•  Performs any other duties as assigned

Working Conditions:

Normal office environment.

Equipment/Machinery Used:

Telephone, copier, computer, fax machine, calculator.

Physical Requirements:

Sitting, standing, bending, manual dexterity, reaching, visual acuity, lifting up to 10lbs.

Minimum Requirements:

•  High school diploma
•  3 plus years' experience in collections, including basic understanding of Accounting terminology.
•  Excellent math, interpersonal and communication skills.
•  Intermediate Excel knowledge is a must.
•  Highly detail-oriented with proven ability to organize and prioritize assignments.
•  Ability to operate 10-key calculator by touch with speed and accuracy


Additional Information:

Job Posted:
Tuesday, September 15th
Type of Work:
Full Time
Reference No: