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DTC Concierge

Chappellet Wines

St Helena, CA

Job Description:

JOB SUMMARY:

The Concierge is responsible for efficiently and effectively answering phones, greeting guest and club members to ensure world class services and a memorable experience. All efforts are focused on providing exceptional guests services while embodying the team spirit and ERRICH core values of the Chappellet Winery and Vineyards.

ESSENTIAL FUNCTIONS:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

•  Serve as the face of Chappellet by providing exceptional customer service

•  Enthusiastically welcome guests at the winery

•  Assist guests with navigating tasting experiences and explaining options

•  Schedule guest experiences via phone, gathering necessary information in a professional and friendly manner

•  Provide general Wine Country information (dining, winery, etc.) to guests over the phone and in person

•  Efficiently utilize POS system to process tasting fees and wine orders

•  Work collaboratively with DTC team to organize and manage the daily customer experience

•  Creating, printing and collating collateral for guest experiences and special events

•  Assist with hospitality special events as needed

•  Participates in company-sponsored wine educational and development opportunities.

•  Assist with receiving and restocking of wine and/or merchandise

•  Washes and polishes glassware for Tasting Room.

•  Assist with hospitality special events as needed

•  Other duties as assigned.

QUALIFICATIONS:

•  Education: High School degree required

•  Experience: One to two years of customer service in retail and/or tasting room environment

•  Outstanding customer service skills

•  Some knowledge of wine and wine production

•  Attentiveness, calmness, and creativity in dealing with customers

•  Strong interpersonal skills, proven ability to communicate effectively and work well with other employees
Analytical and problem-solving skills

•  Excellent written and verbal communication skills

•  Excellent attention to detail and ability to follow through with projects

•  Excellent organization and time management skills

•  Shows commitment to excellence and high work standards

•  Flexible and can manage constantly changing priorities with enthusiasm

•  Work independently without Supervision, as well as part of large groups and teams

•  Strong Computer skills (POS systems, Microsoft Word and Excel)

•  Available to work varied hours, nights, weekends and holidays

•  Ability to lift 50 pounds

•  Stand or sit for extended periods of time

•  Must be at least 21 years old

Additional Information:

Job Posted:
Thursday, September 24th
Type of Work:
Full Time