Frank Family Vineyards is a family owned, Ultra Premium Napa Valley winery, housed in Napa Valley's historic Larkmead Winery where we hand craft wines that live up to the heritage of the land. Our tasting room, voted “Best Napa Winery" by the Bay Area A-List seven years in a row welcomes guests year round.
We are seeking an experienced and energetic Tasting Room Salesperson to join our team. This year round full-time position will report directly to the Director of Hospitality and Tasting Room Manager. Commissions on sales and Wine Club signups paid in addition to hourly rate. Availability to work weekends are required and flexibility with days worked.
Build, enhance and maintain long-term customer relationships.
Provide the first line of information to the customer by greeting, directing and answering questions regarding our wines, merchandise, history and facilities.
Host retail wine tastings that convey Frank Family Vineyards brand image and lead to sales transactions and brand loyalty.
Offer wine club program and encourage sign-ups in a captivating manner as to increase sales and build customer loyalty.
Educate the guests about the wines, wine making techniques and winery information and history.
Complete transactions accurately on point of sales system, including shipping orders, wine club and cash transactions. Stock, price and display merchandise.
Maintain an open line of communication with the manager as well as the winery principals.
Carry out responsibilities in accordance with the winery's policies and applicable laws and address visitor complaints and resolve problems when needed.
Meet/exceed monthly sales goals.
Stock, organize and keep clean the employee’s working environment.
Other duties as required.
EDUCATION, EXPERIENCE & SKILL REQUIRED:
Two plus years of sales experience in a tasting room, restaurant or retail sales environment.
Excellent presentation, verbal and written communication skills in English a must.
Ability to offer product for purchase and maximize sales with other options for purchase.
Ability to learn and execute point of sale computer software procedures.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Work independently and with a team.
Ability to work in a fast paced environment.
Ability to work weekends and holidays, flexibility in schedule is desired.
Must be at least 21 years of age.
A pre-employment background check in compliance with local laws is required.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand for long periods of time; walk; use hands; and taste or smell. The employee must frequently lift and/or move up to 50 pounds.
We are located 30-40 minutes from downtown Napa, Santa Rosa or Rohnert Park.