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Seasonal Wine Education Ambassador


Yountville, CA

Seasonal Wine Education Ambassador Seasonal Wine Education Ambassador

Job Description:

Create a world-class visitor experience at Domaine Chandon in order to drive the messaging and innovation of the Domaine Chandon Brand. Join a fast paced, fun, “can do” hospitality team. We believe in always living the sparkling life and creating genuine connections, whether with a guest or a team member. Born of French heritage, Chandon embraces its adopted California perspective with casual vibrancy.

The Seasonal Wine Education Ambassador communicates the uniqueness of Domaine Chandon, through a consistent and impactful Brand messaging, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

- Represent our wines and Brand in a friendly, professional manner both at the winery and in the market
- Perform wine service and tastings for all visitors including wine trade and VIP’s, in a Brand-consistent manner
- Facilitate the Domaine Chandon scripted tour, adding consistent quality to deliver accuracy of message
- Safely escort tours through tour route, adjusting to the needs of the winery
- Consistently discuss benefits of food with wine, up-selling and recommending food purchases and experiences
- Sell Club Chandon wine club memberships, striving to improve personal as well as team sign-up performance
- Operate point-of-sale system with accuracy in sales, shipping, and inventory management
- Follow assigned Set up and Break down schedules in tasting rooms
- Maintain clean and well-stocked Tasting Room
- Stock wine and merchandise daily and keep accurate daily wine inventories, including breakage
- Participate in monthly inventories

- At least 3 years’ experience in wine education/hospitality industry.
- Previous public-speaking experience and ability to facilitation to large groups
- Communicate through active-listening skills and open-ended questions to gather immediate and accurate insight into guest needs
- Knowledge of methods for promoting and selling products and providing customer service
- Ability to remain calm even under the most stressful situation
- Complete multiple tasks with accuracy and urgency
- Able to process point-of-sale functions and comprehend mathematics to complete customer transactions
- High School Diploma or GED required, College Education is preferred
- English required, second language helpful in communication with visiting public

Valued Attributes
- Assess situations quickly and respond with appropriate action, taking initiative to problem-solve as needed
- Lead others, by example and make decisions based on the need of the business
- Work efficiently and follows company standards, with or without immediate supervision
- Possess knowledge of principles and process of winemaking and wine service for providing exceptional visitor experiences
- Possess understanding of wine marketing and sales
- Continue to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity

- Health Insurance
- Retirement Plan
- Sick Days
- Wine discounts
- LVMH exclusive benefits

Additional Information:

Job Posted:
Wednesday, March 25th
Type of Work: