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Guest Services Host

Arista Winery

Healdsburg, CA

Job Description:

Guest Services Host
Arista Winery is a small, family owned and operated winery in the Russian River Valley looking to fill a full-time Guest Services Host position. We are a small producer, focused on farming some of California’s premier vineyard sites in order to produce world-class Pinot Noir and Chardonnay. We seek serious, passionate, reliable, loyal, hard-working individuals who are looking for a place to sharpen their hospitality and customer service skills. Candidates must have some experience in hospitality and must genuinely enjoy interacting with guests. We place a strong emphasis, not only on the quality of our wines, but the quality of the hospitality we provide our guests.

Job Description: The Arista Winery Guest Services Host is the first smiling face that many of our guests will see. This specialty position will report directly to the Director of Guest Experiences and is responsible for welcoming clients onto the property, connecting them with their Estate Host, answering phones, transferring calls to their respective departments, communicating with fellow team members regarding guest status, pouring wine behind the tasting room bar for members and walk-in guests, accounting for club member wine orders and being stationed in Arista’s reception area. Other duties will be assigned as they arise.

Required Qualifications:
o Some hospitality, tasting room or restaurant hospitality experience (2-5 years preferred).
o Some understanding of California Pinot Noir and Chardonnay
o Familiar and comfortable with payment processing and point of sale systems
o Has reliable daily transportation
o Has a strong work ethic and is a self-starter
o Over 21 years of age
o Has a flexible schedule
o Able to lift 50lbs and is able to be on your feet for extended periods of time
o Able to work weekends and some holidays
o Is eager and willing to learn
o Is punctual, energetic and ready to work

Responsibilities:
o Opening and Closing of reception/greeting area
o Greeting and hosting guests
o Communicating guest arrivals and departures with the Estate Hosts
o Learning all aspects of the brands products
o Accounting for club members wines
o Working together as part of a team and sharing the vision
o Operating POS system
o Stocking products
o Overall cleanliness and upkeep of the tasting room and property
o Keeping a clean, presentable and organized work station
o Putting the guest experience first at all times
o Being an overall brand ambassador

***Compensation is very competitive***
If you feel you are a good candidate for this position please reply to this add with cover letter and resume attached. NO PHONE CALLS OR PERSONAL EMAILS PLEASE. PRINCIPALS ONLY, NO RECRUITERS

Additional Information:

Job Posted:
Thursday, February 13th
Type of Work:
Full Time

Contact Information:

Arista Winery
Tony Hauth