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Direct to Consumer Specialist

St. Helena, CA

Job Description:

Small Napa Valley Winery looking for someone to join our dynamic hospitality team that is focused on providing world-class customer service experiences to our valued visitors and clients. This position will be involved in all aspects of the Direct to Consumer operations including but not limited to:

•  Managing daily customer service inquiries that come in via e-mail and phone
•  Assisting Sales Team with all shipping issues that may arise with guests
•  Assist Management with wine club operations for two brands Including but not limited to:
o Member Inquiries/problems
o Updating Information
o Assisting with aspects of setting up, billing and shipping of club shipments
•  Assisting with winery and private events
•  Welcoming walk-in guests and pouring wines on occasion

Additional assignments and milestones will be established in cooperation with your supervisor.

Requirements of the position

•  Proficient on word and excel
•  Able to multi-task in a quick and efficient way
•  Able to communicate in a clear, concise and courteous manner
•  Able to work weekends
•  Able to lift 50lbs multiple times
•  knowledge of Wine-Direct a plus
•  knowledge of ShipCompliant a plus
•  Team player can-do attitude to jump in and assist with a fun and dynamic winery project

Additional Information:

Job Posted:
Friday, February 7th
Type of Work:
Full Time