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Wine Club & Logistics Coordinator

John Anthony Vineyards

Napa, CA

Job Description:

John Anthony Family of Wines (John Anthony, FARM Napa Valley & JaM Cellars) offers exciting and strategically targeted wine brands that are in sync with market growth and trends. From competitively priced wines (Butter, JaM and Toast) to ultra-premium wines (FARM Napa Valley & the flagship, John Anthony brand) marketed and sold by its sales division, the company's portfolio is experiencing explosive growth representing wine quality unsurpassed.

JOB DESCRIPTION:

The Wine Club and Logistics Coordinator is a key position for coordinating activities central to growing and supporting our Wine Clubs. We need the right person who can jump in and do the job. The individual in this role will be responsible for planning wine club in addition to fulfilling and organizing wine club shipments with our 3rd party fulfillment company. The ideal person will also assist with direct sales and respond to calls and emails as they come into the winery. The coordinator will report directly to the Allocations Manager for John Anthony Family of Wines. This will preliminarily be a short-term position for hire 2-4 months.

RESPONSIBILITIES:

•  Ensure smooth daily operations
•  Ensure shipments are delivered in timely manner by checking exception report daily
•  Maintain and keep accurate inventories
•  Problem solve and follow up with club members, vendors and within the DTC department
•  Data entry including new memberships, updating credit cards and shipping addresses
•  Correspond with members, vendors and other departments via phone and email
•  Execute wine club shipments including process club payments, monitor membership, update members’ credit cards and addresses, rectify lost or damaged shipments, and resolve customer service issues, including declined wine club orders
•  Process, redirect, and rectify shipments returns for all DTC shipments
•  Actively resolve orders with shipping errors or miscellaneous issues
•  Responsible to adhere to department calendars
•  Other duties and responsibilities as assigned

EDUCATION / EXPERIENCE:

•  Wine industry (preferably wine club and shipping) experience
•  Experience with Wine Direct eCommerce and fulfillment and ShipCompliant required
•  Team player with ability to work independently
•  Other duties as assigned

QUALIFICATIONS:

•  Excellent verbal and written communication skills
•  Excellent analytical, logistical and problem-solving capabilities
•  Excellent customer service
•  Computer literacy – Microsoft Office proficient
•  Multi-tasking
•  Detail oriented
•  Ability to work in a team environment

WORKING ENVIRONMENT:

•  Office environment-mostly sedentary work
•  Must be able to lift up to 50 LBS.
•  Monday-Friday at our Napa headquarters
•  Minimal travel required with mileage reimbursement

Additional Information:

Job Posted:
Friday, January 24th
Type of Work:
Seasonal