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Domaine Serene Hospitality Lead

Domaine Serene Vineyards & Winery

Dayton, OR

Job Description:

Domaine Serene Hospitality Lead

Proactively facilitates all aspects of Clubhouse operations at Domaine Serene, working to develop a team that passionately promotes the winery as a premier luxury brand, and creates a truly unique and memorable bespoke experience that our guests want to share with others. Establishes and effectively maintains high standards of performance in all areas, including but not limited to: guest service and experiences, team-building, visual presentation of the Clubhouse consistent with the brand image, and ensuring on-going training and development of hospitality staff. As a liaison between the management and associate teams, the Lead ensures understanding and execution of Domaine Serene’s vision for hospitality.

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Position Expectations:
•  Assists in communicating the vision, mission and core values of Domaine Serene
•  Successfully oversees all aspects of a designated area of the Clubhouse: guest service, sales strategy and initiatives, inventory accuracy, cash reconciliation, and shipping orders
•  Effectively partners with the leadership team to ensure all experiences meet the high standards of the brand and consistently exceed the expectations of our guests
•  Actively participates in the training of other team members on a daily basis
•  Provides ongoing team education in order to improve both knowledge and skills
•  Supports leadership in communicating policies and procedures and holding all team members accountable
•  Be present on the floor at all times during service
•  Monitors Hospitality associates to ensure proper sampling of wine and bonus pours.
•  Ensuring Hospitality associates
•  Provides clear, ongoing communication to the team through consistent and timely direction, and meaningful coaching
•  Encourages the continuing development and advancement of all team members
•  Projects a positive company image at all times
•  Possesses a commanding and advanced knowledge of POS system, including ability to effectively perform opening and closing procedures
•  Relay information to ensure all team members are updated with current wine and marketplace information including trade information, new release timing, and upcoming club information
•  Exhibits strong guest focus at all times and fosters long term relationships with our guests
•  Helps to maintain our customer database of top VIP guests
•  Conducts VIP tours and tastings
•  To plan strategically and initiate projects in pursuit of team objectives
•  To support the team in every way possible

Essential Job Functions, Knowledge, Skills and Abilities

•  Works with manager and team to solicit and communicate information
•  Holds other team members accountable
•  Functions as an effective role model by instilling and supporting guest and business-focused decisions
•  Ability to coach and delegate appropriately
•  Ability to interact respectfully with the team at all times
•  Regular, reliable and punctual attendance
•  Must be guest-focused and consistently able to maintain energy and enthusiasm
•  Excellent guest relations, written and oral communication skills, and the ability to work under pressure
•  Able to make independent decisions that serve the best interests of our guests, our team, and Domaine Serene
•  Strong organization, problem solving, multi-tasking, and interpersonal skills required
•  Must be consistently upbeat with a positive attitude
•  Assists leadership in motivating the team
•  Strong desire to optimize sales opportunities without being aggressive
•  Informs leadership of all guest complaints in designated area and assists in both resolution and recovery
•  Physical activities required include extensive standing, walking, and regularly lifting and carrying up to 50 pounds
•  Supports leadership in ensuring that we are compliant with all applicable Federal, State and Local laws and regulations
•  Assists in providing adequate safeguards for the health and safety of all team members
•  Ability and willingness to work a flexible schedule as needed including evenings, weekends, and holidays.

Additional Information:

Job Posted:
Friday, November 29th
Type of Work:
Full Time