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Front Desk & Marketing Assistant

Ca' Momi

NAPA, CA

Job Description:

FRONT DESK & MARKETING ASSISTANT

WHO WE ARE:

Ca’Momi is the love child of three passionate Italian business partners & co-owners. Their mission is to share their Italian heritage & bring community, friends & family together around the table. Ca’Momi calls what they do “heartcrafted”, because that’s how they work: with passion, integrity, & authenticity. They honor the values of an earlier time, from local & organic ingredient sourcing, VPN/APN-certified Neapolitan pizzas, house-made traditional foods, to zero-pretension wines, & all-natural craft spirits. They dream big & are working to build a heart-centered community where everyone has a sense of purpose, belonging, & possibility.

Eat. Drink. Be. Authentic.

Summary:

The Front Desk & Marketing Assistant will support Marketing efforts for Ca’ Momi and related brands, and also serve as the front desk person for our Marketing offices. This role reports to our Chief Experience Officer (CXO).

This role is primarily involved in support of Marketing and related areas (including occasional QA, HR and/or payroll support) and providing excellent customer care to guests and visitors, as well as liaising via our chat portal with consumers who visit our website.

The successful candidate will have excellent communication skills, along with a positive, collaborative and professional demeanor.

This is an full-time, non-exempt role, paying $17-20/hour, DOE.

Essential Duties:

o Create/coordinate wine shipments for customers as well as samples and other requests for trade events, winery competitions, etc.;

o May coordinate or research outsourcing efforts in support of Marketing;

o Maintain database of samples, publications, and other Marketing data as directed;

o Serve as administrative resource and support to CXO, Marketing Manager and Creative Manager;

o Monitor company website and note any issues to appropriate personnel;

o May serve as support for company or trade events alongside Brand Ambassador;

o Answer incoming queries pertaining to Ca’ Momi from guests or consumers and direct calls in a professional, supportive and courteous manner;

o Oversee incoming/outgoing mail; may deliver or pick up samples or packages to clients or consumers;

o Greet visitors;

o Answer multiple-line phones and handle requests for tasting reservations in a professional, courteous manner;

o Administrative support of DTC and Wine Club as needed or requested, including fulfillment, shipping, etc.;

o Maintain office space and coordinate with Facilities staff for necessary repairs or issues;

o Order supplies for office;

o Filing and routine upkeep of marketing/administrative files;

o Act as an ambassador for Ca’ Momi and related companies/brands, always with professionalism and positive intent;

o Ensure safety practices are maintained by office staff;

o Other duties as required or assigned.

Required Skills and Qualifications:

•  Experience with wine shipping (software, process, POS systems, etc.) a big plus;

•  Some experience working in (or in support of) Marketing (with former winery marketing being a huge plus);

•  Ability to multitask and prioritize;

•  Must be able to achieve success even in stressful or challenging situations;

•  Can manage time and workflow with or without direct supervision;

•  Strong organizational skills;

•  Knowledge of Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Adobe Image Read, Adobe Dreamweaver, and InDesign all a plus;

•  Diverse cultural interests, and a demonstrated passion for quality food and wine;

•  Creative, and able to work on tight deadlines and in collaboration with others;

•  Proficiency in MS Office products and Google sheets;

•  High School graduate, college experience a plus;

•  Poise, grace under pressure, and the ability to focus and see projects through completion;

•  Knowledge of Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Adobe Image Read, Adobe Dreamweaver, and InDesign all a plus;

•  Accuracy and strict attention to detail;

•  Must be available M-F 8:30-5:00, additional weekend and/or evening work may be required, based on company needs;

•  Must be able to sit or stand for multiple hours (8 or more per day); must be able to reach, grab, twist, kneel, stretch and lift (up to 45 lbs., intermittently).

Other Notes:

•  Noise level is generally quiet to moderate (typical office environment)

Additional Information:

Job Posted:
Tuesday, November 19th
Type of Work:
Full Time
Job Category: