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Tasting Room Associate

Napa, CA

Job Description:

Requirements

Must be 21 years or older, and able to lift 50 pounds without difficulty. Candidate must be able to stand and walk continuously during hours of operation; able to stock wine and other merchandise. Weekends a must and some holidays. Candidate must be pleasant, outgoing and customer service oriented.

We are looking for an experienced tasting room associate who can work a minimum of 30 hours per week including both SATURDAY and SUNDAY.
Duties include but are not limited to:

•  Describe wines, winemaking techniques, and winery history; answer visitor’s questions.
•  Effectively suggest and sell wine to customers.
•  Promote wine club
•  Act as an informed resource for consumers regarding winemaking, winegrowing, wine
vintages, availability of products, and brand awards and accolades
•  Operate cash registers / POS System and credit card terminals accurately and efficiently
•  Conduct guided tours as needed.
•  Washing and polishing glassware for Tasting Room.
•  Break down & recycle cardboard and glass.
•  Maintain cleanliness of tasting room, and all other customer related areas of the winery.
•  Assist with answering of the phones.
•  Restock gift items and wines as needed
•  Events
o Periodically work at both on- and off-site events and tastings as needed

•  Miscellaneous
o Support in maintaining Ship Compliant portal up to date (licenses, registrations, products, labels, etc.)
o Provide administrative support for the tasting room
o Monitoring and maintenance of marketing materials and non-wine items
o Document customer service policies and procedures for the Retail Department
o Marketing and Wholesale project support as necessary

Qualifications

•  Enthusiasm and passion for wine and gets along well with others, non confrontational
•  Proven ability to effectively communicate with diverse client group.
•  Extensive knowledge of wines and wine production preferred.
•  Commitment to excellence and high standards.
•  Professional appearance and demeanor.
•  Must be able to work weekends.
•  Fluent in English.
•  Must be at least 21 years old.

Additional Information:

Job Posted:
Monday, November 18th
Type of Work:
Full Time
Salary Information:
Starting $22 per hour plus commission for wineclub