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Lead Sales Specialist

Domaine Chandon

Yountville, CA

Lead Sales Specialist Lead Sales Specialist

Job Description:

Established by French Champagne house Moet & Chandon, and a part of the LVMH Moet Hennessy- Louis Vuitton group, Domaine Chandon is the brand home for Napa’s Favorite sparkling wine. Find with us a fantastic opportunity to immerse yourself in the business and learn more about the world of sparkling wine.

Reporting to the Senior Manager of Club & CRM, the Lead Sales Specialist is responsible for elevating the customer insights and support the experience of Napa Valley’s most significant Direct to Consumer Business. The charge for this customer-centered, DTC operations professional is to deliver excellence in one on one communication, customer service and insights that cultivate membership retention, protect sales and increase profitability.

Responsibilities
- Actively provide Customer Support via email and phones as a key member of the Wine Club Team
- Respond to customer inquiries, special requests, orders, and cancellations via email or telephone promptly and professionally with strong follow-up and customer service
- Proactively and diligently handle the Returns Process for all Wine Club & eCommerce Shipments including process damaged shipments/claims and manage with DTC Customer/Members through resolution
- Manage and intercept failed first attempts on carrier deliveries for all Club/e-comm DTC shipments
- Provide reporting metrics for our visitor center, e-comm, and Club teams including tracking reviews, new items and consumption while helping to build and analyze databases to track shipments, profitability results and product mix
- Analyze information to ensure clear team understanding of opportunities and overall health of the business
- Collaborate with replenishment teams to ensure healthy inventory levels at all times
- Contribute to and foster a culture which embraces customer-centricity, quality and alignment to company goals as key values

Qualifications
Education:
- Bachelor’s Degree Preferred or applicable experience

Languages:
- English required

Professional Experience & Know-How:
- 2-4 years of relevant experience
- Some knowledge of wine and luxury goods is preferred
- Any kind of membership or loyalty program experience is a plus
- Sales experience is preferred
- DTC experience is preferred

Technical & management skills:
- Outstanding customer service skills, including impeccable communication skills and solution-based approach
- Excellent outbound phone sales experience
- Proven ability to handle multiple projects and meet deadlines
- Knowledge of eCommerce & Clubs tools
- Proficiency in MS Office - Word, Excel, and PowerPoint, as well as willingness to learn and adapt to other internal systems
- Data entry and ability to create professional PowerPoint presentations, incorporating graphs, data points and other relevant insights as appropriate

Personal & interpersonal skills:
- Strong team player
- Excellent communication skills within and outside of the organization
- Positive and enthusiastic attitude
- Customer and sales-focused
- Strong organizational skills

Additional Information:

Job Posted:
Monday, November 18th
Type of Work:
Full Time
Job Category: