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Dispatcher

Winebow

Ashland, VA

Job Description:

ESSENTIAL FUNCTIONS
•  Establish and maintain good working knowledge of all Winebow delivery routes and customers.
•  Assist with the supervision of route delivery drivers and driver helpers.
•  Dispatch delivery drivers to include providing routes/assignments each day.
•  Monitor delivery drivers throughout the day using MobileCast.
•  Handle calls from delivery drivers, accounts and sales personnel and try to resolve issues as they arise.
•  Provide direction to delivery drivers on how to handle situations that arise while making deliveries or taken back returns.
•  Contact accounts to advise of late deliveries or inability to make deliveries on that day and follow up with sales personnel.
•  Handle problems with deliveries, returns and COD's.
•  Schedule maintenance of fleet vehicles. Ensure delivery vehicles are clean, safe and are maintained in proper working order.
•  Assist Manager with monitoring delivery staff's driving license status. Provide HR with delivery driver's licenses on a bi-annual so that HR can check driving record.
•  Coordinate completion of all driver incident/accident/ticket reporting forms according to corporate policy.
•  Oversee random drug testing. Ensure chosen employees complete drug test prior to leaving warehouse to begin their route.
•  Responsible for assisting with safety programs, including investigation of accidents and injuries. Help make recommendations to prevent future incidents.

OTHER FUNCTIONS
•  Act as a backup driver and/or router as necessary.
•  Follow all safety policies and procedures; communicate hazards and/or suggest improvements to

manager
•  All other duties as assigned

WORKING CONDITIONS

Prolonged sitting while multi-tasking including answering calls and emails. When driving, ability to work in severe weather conditions; both heat and cold.

COMPUTER SKILLS
•  Microsoft Word, Excel and Outlook.
•  Experience working with a route delivery system such as Roadnet and MobileCast

PHYSICAL REQUIREMENTS

Visual acuity and manual dexterity. When driving, reaching, bending, and lifting and moving up to 50 lbs.

MINIMUM REQUIREMENTS
•  High School Diploma/GED
•  Valid Driver's License
•  2 years' experience as a dispatcher preferably in an organization with daily route deliveries to customers throughout the Mid-Atlantic area.
•  Excellent organizational and customer relations skills.
•  Ability to work with all levels of management within Winebow, as well as to provide excellent customer service to our clients/customers.

#monster

Additional Information:

Job Posted:
Thursday, November 28th
Type of Work:
Full Time
Reference No:
DISPA02499