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Concierge - BR Cohn Winery

Vintage Wine Estates

Glen Ellen, CA

Job Description:

Located in the heart of Sonoma Valley, B.R. Cohn estate acts as a buffer to the coastal fog. We also benefit from the continual air movement created by the narrowing of the valley between Sonoma Mountain and the Mayacamas Mountain Range at our location. These climatic factors, combined with our vineyards being situated over hot springs, result in an earlier bud break and extended growing season for our fruit. Our grapes develop full tannins and flavor profiles every year, even in the most challenging vintages.

We are currently seeking a part-time Concierge to ensure our guests are welcomed and directed onto the property, creating the guest's first impression and setting the tone for the entire experience.The secondary function of the concierge is to politely screen nonscheduled groups for appropriateness.

Please copy and paste the following link to see the full job description and to submit your application online.

https://careers-vintagewineestates.icims.com/jobs/1192/concierge---br-cohn/job

Applications not submitted through our career portal may not be reviewed or considered for the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet & facilitate arrival of guests to the property for tasting, reservations and events
Responsible for positive customer interactions, specifically greeting and welcoming guests, checking guests in for appointments, and questions while managing the flow of tasting room traffic
Remain in designated outside area for prolonged periods of time
Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest well being
Accurately track guest counts
Assist with directing guests to the appropriate areas and answering other questions
Assist with facility needs as requested by manager
Perform other duties as assigned by management

REQUIRED SKILLS:

Ability to accurately follow instructions and take direction
Ability to manage priorities and workflow
Ability to understand and follow written and verbal instructions
Strong organizational, problem-solving, and analytical skills
Professional appearance and demeanor
Excellent customer service skills

Additional Information:

Job Posted:
Tuesday, September 10th
Type of Work:
Part Time
Salary Information:
up to $15/hr plus commission potential