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Wine Club Specialist

Far Niente Family of Wineries and Vineyards

Oakville, CA

Job Description:

Our Wine Club Team is expanding! Join this dynamic team and become part of the Far Niente Family.

Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley Chardonnay and Oakville Estate Cabernet Sauvignon. A dedication to winemaking in its highest form, paired with a focus on house style, vineyard ownership, social responsibility and legendary hospitality, has established Far Niente as one of the world's great wine estates.

Over the years, four exceptional wineries have been proudly added to the Far Niente Family of Wineries and Vineyards: Established in 1985, Dolce is the only American winery dedicated to producing a single late harvest wine. Our second Oakville winery, Nickel & Nickel, focuses on 100-percent varietal, single-vineyard wines from some of Napa Valley’s finest vineyard appellations. In 2007, we launched EnRoute, which is committed to crafting focused, textured Pinot Noir from the Russian River Valley. Bella Union is our youngest winery and specializes in creating a single Cabernet Sauvignon from carefully selected Napa Valley vineyards.

Our Wine Club Specialists are responsible for providing a memorable brand experience, superb service and helpful sales support to wine club members across all Far Niente family of wine clubs to ensure that our wine club members enjoy our wine, our events and our service.

ESSENTIAL FUNCTIONS - The following duties are either divided up among or shared across the Wine Club team:
•  Receive and respond to club member inquiries, special requests, orders and cancellations – via email or telephone – with strong follow-up and customer service, in a timely manner.
•  Process wine club new member sign-ups, wine orders and returns accurately and promptly.
•  Handle customer concerns in a positive, expedient manner.
•  Daily communication via phone/email with club members and fulfillment house regarding status of shipment, billing, and special handling or orders
•  Proactive communication with winery hospitality and DTC teams, to assist them with wine club related issues when needed.
•  Proactively troubleshoot issues with club shipment and / or customer complaints in a professional manner both internally and with the customer.
•  Manage and maintain accuracy of members’ profile.
•  •  Compile list of expired / declined credit cards, contact members for updated credit card information and canceling members where appropriate.
•  Assist members with the coordination of third-party shipments.
•  Manage will-call orders including but not limited to, notifying members when order is available for pickup and coordinating shipment(s) if the order is not picked up.
•  Assist with the set-up and execution of all wine club events (coordinating RSVPs and ticket sales, wine pouring and sales, etc).
•  Host club members for tastings as needed.
•  Perform other duties as assigned by management.

The ideal candidate will have or be the following:
•  Warm, gracious, professional and poised.
•  Passion for and knowledge of wine – with a thirst to learn more.
•  Well-respected, positive, team oriented professional.
•  Confident communicator, natural sales professional with a true service heart.
•  Previous success in delivering positive sales and / or customer service results.
•  Sound judgement, integrity, accountability and trustworthiness.
•  High standards – excellent attention to detail and service focus.
•  Comfortable with technology, order processing and CRM systems.
•  Ability to coordinate multiple tasks simultaneously while still delivering exceptional customer service.
•  Previous success in delivering positive sales and / or customer service results.
•  Create and maintain a professional, positive environment focusing on customer loyalty and teamwork.
•  Proven record of setting and meeting objectives (both professional and personal).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
•  Must be able to sit for extended periods as required by job duties
•  Must be able to bend, squat, climb, push, stoop and crouch repeatedly
•  Must be able to stand and walk for extended periods as required by job duties
•  Must be able to lift up to 40 lbs on a regular basis

This is a full time, non-exempt, variable hour position. Must be at least 21 years of age.

Competitive salary and exciting benefits including 401K with match, generous paid time off, comprehensive benefits package, product allotment and discounts.

Additional Information:

Job Posted:
Tuesday, August 13th
Type of Work:
Full Time
Salary Information:
Competitive salary plus comprehensive benefits

Contact Information:

Far Niente Family of Wineries and Vineyards
Nadia Kinkade